Dior Ambassador

3 weeks ago

Cheadle Staffordshire, United Kingdom PARFUMS CHRISTIAN DIOR Full time

Poste

POSITION: Beauty Consultant

DEPARTMENT: Retail

LOCATION: John Lewis, Cheadle

REPORTS TO: Counter Manager

As a Beauty Consultant for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving beauty sales by achieving your sales targets while promoting the brand and providing a personalised luxury service to customers.

Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.

MAIN RESPONSIBILITIES

SALES:

To be an expert on makeup and skincare, able to present and apply products to inspire and gain new clients

  • To pro - actively sell Parfums Christian Dior products and provide a luxury standard of service to customers
  • To be aware of and achieve or exceed sales targets, as set by your line manager
  • To pro - actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)
  • KPI - To achieve set sales targets
SERVICE:

  • To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients
  • To initiate contact with clients and welcome them both on counter and through traffic stopping
  • To develop personal relationships with clients and gain loyalty, introducing the DIOR VIP loyalty and reward scheme to all clients
  • To educate clients on Parfums Christian Dior products and the brand
  • KPI - to achieve target for Mystery Shopping
GENERAL:

  • To participate in merchandise management and ensure that it is in line with Corporate guidelines
  • To monitor stock levels, report any issues and ensure that there are sufficient levels
  • To adhere to all company procedures and policies, as outlined in the employee handbook
  • To update ipos tool with client data including all sales and client profile
  • To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)
Profil

PERSON SPECIFICATION:

In order to be successful in this role, you will be:

  • Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate
  • Tenacious; willing to go the extra mile to ensure customer leaves having received the very best luxury service
  • You will be driven and results orientated, seeking out ways to continually grow the business through events and counter activity
  • Self confident, you will be able to approach and engage with customers at ease, using your strong selling skills
  • Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior
Previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous. #J-18808-Ljbffr

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