Immediate Start: Office Manager

3 weeks ago

Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

The screening office manager is responsible for the screening office which provides the administrative functions for the service. The screening office is responsible for sending invitation letters to women eligible for screening, based on lists derived from the BS Select system and for making sure all women receive the right result following their screening episode.
They will be responsible for specialised procedures more complex than the routine work of the administrative support team to ensure the smooth path of clients through the breast screening and symptomatic process in accordance with local and national guidelines. They will act as first line support for routine enquiries from the administrative team.
Receiving and dealing with telephone enquiries as appropriate.
*Provide effective communication and problem solving both face to face and via telephone.
*Liaise with members of the public as required regarding complaints, using tact, sympathy and diplomacy to obtain relevant information and ensure that this is passed accurately and immediately to the appropriate person/department.
*Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour.
To be able to identify risks within the department and escalate as appropriate.
*We are recognised as one of the leading NHS Foundation Trusts in the UK. Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. Degree in Business Administration or relevant subject or equivalent experience and training.


High proficiency of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Previous Breast Screening office manager experience
*Ability to travel to multiple sites.
*University Hospitals Birmingham NHS Foundation Trust

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