Services Advisor
4 weeks ago
Job ID: 2639169 | Amazon UK Services Ltd.
At Amazon we believe that every day is still day one. That's the energy and passion behind Amazon.
Be aware of and adhere to applicable company policies when dealing with customer interactions
• Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery
• Work independently on projects or tasks to identify and resolve issues
A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.
Amazon Freight Operations (AF Ops) is the Pan- European control center for Amazon Freight's Shipper Support and Transportation Execution. The team is responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have direct impact on Shipper Experience.
Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference, CEFR)
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Relevant experience in analysing data and creating reports for leadership
Preferred qualifications are not required to apply for a position at Amazon. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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