Governance Lead
2 weeks ago
Salary Competitive
Governance Lead.
Location - London – Manchester – Nottingham - Hybrid working model.
Competitive Salary plus benefits.
Role.
The Governance Lead is responsible for governing and assuring a small portfolio of 1-3 projects within DCC, ensuring operations carries out the planned change projects on time, with qualified resources to produce quality outcomes to meet DCC’s customer expectations. They are the day-to-day lead for operational governance at a project level, escalating decisions to the Head of Operational Change Governance as required.
What will you be doing?
Influencing internal stakeholders to ensure our alignment to operational and assurance projects that influence our customer needs.
Contributing to the overall team strategy as a member of the team, as well as functional Business Planning as required.
Proactively lead and manage the service governance for projects assigned to you and ensure sustainable change is optimally delivered, including gating pre-reviews and formal quality gates.
Oversee the performance of activities related to accepting new requests, triage, expediting requests to the correct change channel and information re-prioritisation decisions.
Maintain strong status tracking of performance measures demonstrating value for money, identifying potential cost optimisation and articulating/enhancing customer value/benefit.
Work with other relevant operations departments to feed into the demand forecasting process. Collate this information and support the Operational Governance team to manage demand for the team.
Overseeing the collation, monitoring, managing, and reporting of all operational RAID related to change delivery items. Driving behaviours to proactively minimise risks turning into issues.
What we are looking for.
- Able to build working relationships with internal stakeholders, ask them questions in a sensitive way, and communicate relevant information effectively and clearly.
- Understands the basic principles of project management, including setting milestones, dependencies, and planning resources. Produce accurate work in accordance with specified requirements, objectives, and timelines.
- Able to use Word, PowerPoint, and Excel to an acceptable standard, including producing presentations in an acceptable corporate style, producing properly templated Word documents, and handling simple data stored in Excel.
- Able to carry out demand management activities within a specific function, technical area or project.
- Identify risks and vulnerabilities, assesses their impact and probability, develop mitigation strategies and reports upward.
- Manages internal and external stakeholder expectations effectively by proactively engaging with stakeholders, giving accurate and relevant information. Leverages this responsibility to develop positive working relationships with staff from other teams.
- Strong verbal and written communication; conveys and exchanges thoughts, ideas, and information effectively through various mediums; all communication is evidence-based, logically consistent, and has clarity. Able to present information as part of in-person meetings and virtual meetings effectively.
- Supports negotiations with an understanding of basic negotiation techniques; anticipates objections and develops responses.
- Putting complex technical concepts into simple language.
.
About the DCC:
At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we will give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it is doing purposeful work, helping us grow or building the career you want – we will give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.
Company benefits:
The DCC’s continued success depends on our people. It is important to us that you enjoy coming to work, and feel healthy, happy, and rewarded. In this role, you will have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.
Join the DCC and discover the power of you.
What to do now
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you have any questions you would like to ask before applying, please contact karen.esson@capita.com
Capita Opportunity Statement
The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We are supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We are always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a vast range of businesses and sectors, that you will have the opportunity to grow and develop your career in any number of directions. You will also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you.
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