Technical Field Engineer

3 weeks ago

Watford Hertfordshire, United Kingdom Excelerate Full time

We are looking for an experienced Technical Field Engineer with a strong background in HPE ProLiant servers. You will serve as an onsite resident engineer, responsible for break-fix activity and maintaining hardware for a key client.

This role requires exceptional problem-solving abilities, excellent customer service, and the ability to work collaboratively in a fast-paced environment.

Key Responsibilities:

  • Perform break-fix activities on HPE ProLiant servers and other hardware.
  • Troubleshoot hardware and firmware issues on server and storage systems.
  • Communicate effectively with customers, including senior stakeholders.
  • Maintain strict adherence to security and data protection policies.
  • Ensure SLA requirements and customer satisfaction metrics are met.
  • Update and maintain detailed records in ticket-handling systems.

What You’ll Need:

  • A minimum of 3 years of hands-on experience with HPE ProLiant servers.
  • Proven service maintenance background.
  • Full UK driving license.
  • Strong customer service skills with the ability to simplify complex technical details.
  • A proactive and organised approach to work.

Nice to Have:

  • Knowledge of additional hardware (e.g., Dell PowerEdge, Brocade, HPE storage platforms).
  • ITIL Service Management Foundation certification.
  • Experience with IT incident management.

If you’re a highly skilled professional looking to join a dynamic team, we’d love to hear from you. Apply today to take the next step in your career

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