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Training Services Consultant

4 months ago

Bury St Edmunds Suffolk, United Kingdom Jago Consultants Full time €30,000

My client is looking for a Service Advisor for their branded Aftersales department. Maximising service profitability through the use of professional sales techniques
Sell additional products, services and repair works in a professional manner
Ensure customer awareness of all products and services available.
Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition.
You will ensure the highest level of customer care and satisfaction at all times:
Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately.
Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager
You will maintain excellent standards of departmental administration:
Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)
Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
Ensure compliance to all health and safety / environmental / company policies
Undertake other tasks and responsibilities as requested by the front-of-house Service Manager
Bonus Scheme
CBS Car Scheme
Company pension
You will also get your birthday off once probation has been passed.
Hours- 40 hours a week. Mon- Fri 8:30am-5pm with alternate Saturday mornings 8:30am-12pm
If you want to be part of a successful team, feel up to the challenge and have the relevant experience, please apply today.
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Register your details with us by completing our online form and attach a copy of your curriculum vitae. You guys make it personal and go the extra mile to help. Karen has been a great help in my Career change and I will be sure to recommend you guys to my friends and colleagues”
“Brilliant help from Andy hats off to him”
You guys make it personal and go the extra mile to help.