VIP Account Manager

3 weeks ago


South East England, United Kingdom Betting Jobs.Com Full time

BettingJobs is working with a leading iGaming company, who are currently looking to add a VIP Account Manager to their team in London.

Responsibilities:

  • Provide exceptional service by contacting and engaging with players via phone, email, and WhatsApp, including occasional in-person client entertainment.
  • Flexibility required for non-office hours, including evenings and weekends, based on VIP clients needs.
  • Serve as VIPs primary contact, responsible for communicating any issues or priorities to internal departments for prompt resolution.
  • Develop VIP-specific promotional offers and analyse campaign performance daily, optimizing and reporting as needed.
  • Attend regular team meetings to share insights on VIP market trends and player experiences, contributing to brand success.

Requirements:

  • Strong English communication skills
  • Skilled in building customer relationships
  • Experience in gaming or gambling industry, especially as a VIP Customer Executive
  • Sales and account management experience preferred
  • Ability to understand and respond to customer needs, with strong organizational and prioritization skills

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