Customer Experience Officer

1 month ago


Truro Cornwall, United Kingdom Essential Employment Full time

Customer Experience Officer needed in Cornwall (Home Working).

The rate is £19.00ph PAYE

This is a temporary role

The reference number is: 5246680

The successful candidate will support the centralisation of the Directorate feedback process. The feedback process covers compliments, comments/suggestions and complaints.

The role will have the ability to directly influence our customer satisfaction by being the voice of the Directorate, delivering a consistent response to residents whilst ensuring that we have in place an ethos of continual improvement.

The post holder, while being primarily customer focused, will be responsible for producing responses to feedback (including multi-service cases, and enquiries from stakeholders such as MPs, Councillors and the Local Government and Social Care Ombudsman) and ensuring the accuracy and timeliness of the response. This will involve gathering information for responses from services and adopting a common language and style of response, with a view to giving the best possible experience for our customers.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

#J-18808-Ljbffr

  • Truro, United Kingdom Deekay Technical Full time

    This role sits within the new Customer Experience team in Customer Access & Digital Services and will support the centralisation of the Directorate feedback process. The feedback process covers compliments, comments/suggestions and complaints. The role will have the ability to directly influence our customer satisfaction by being the voice of the...


  • Truro, Cornwall, United Kingdom Community Energy Plus Full time

    We are looking for Assistant Energy Officers/Project Assistants to work with our Energy Advice team to deliver a range of projects tackling fuel poverty across Cornwall. If you are interested in making a difference in your community and looking for a way to use your people and administrative skills in a role that has a real impact, then our Assistant...


  • Truro, Cornwall, United Kingdom Oscar Associates (UK) Limited Full time

    The Role Your role will be to develop the growing customer base and manage the customer relationships from the point of sale through to successful implementation. Providing technical support and management to 30+ SME accounts. The Company A rapidly expanding SaaS startup with aspirations of becoming a world leader in interactive experiences with a vision...


  • Truro, Cornwall, United Kingdom Community Energy Plus Full time

    We are looking for Assistant Energy Officers/Project Assistants to work with our Energy Advice team to deliver a range of projects tackling fuel poverty across Cornwall. Are you a people person, who is enthusiastic about supporting residents to improve their circumstances? If you are interested in making a difference in your community and looking for a way...

  • Finance Officer

    16 hours ago


    Truro, Cornwall, United Kingdom Trial Balance Full time

    Trial Balance Consulting have been re-engaged by a long-standing client, a prominent services business and respected local employer. The company seeks to recruit an experienced Finance Officer to join their small but highly efficient finance function. The role is offered as a full-time, permanent position and the successful candidate will be based from the...

  • Customer Assistant

    1 week ago


    Truro, Cornwall, United Kingdom Marks and Spencer Part time

    All the detailsBelow is the working pattern for this vacancy. Monday 06:00-10:00Tuesday 06:00-10:00Wednesday 06:00-10:00Thursday 06:00-10:00Friday 06:00-10:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As...

  • Customer Assistant

    1 week ago


    Truro, Cornwall, United Kingdom Marks and Spencer Part time

    All the detailsBelow is the working pattern for this vacancy. Sunday 06:00-10:00Monday 06:00-10:00Tuesday 06:00-10:00Thursday 06:00-10:00Saturday 06:00-10:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As...

  • Customer Assistant

    1 week ago


    Truro, Cornwall, United Kingdom Marks and Spencer Part time

    All the detailsBelow is the working pattern for this vacancy. Sunday 05:30-13:30Saturday 04:30-12:30 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...

  • Customer Assistant

    1 week ago


    Truro, Cornwall, United Kingdom Marks and Spencer Part time

    All the detailsBelow is the working pattern for this vacancy. Sunday 10:00-19:00Saturday 13:30-21:30 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...


  • Truro, Cornwall, United Kingdom Build Recruitment Full time

    Permanent Role, 8am-5pm, with a salary of £36-38k + van and fuel card Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment - from executive to operative level. With offices in London, Manchester, and the Southwest, we specialise...


  • Truro, United Kingdom Checkmyfile Full time

    **Customer Service Administrator - £21,500 to £25,000 - Truro, Cornwall** We are looking for talented professionals from customer service or other people-focused backgrounds to join our team to support the ongoing growth in our business operations, working in internal and customer facing roles. No previous financial services experience is required as...


  • Truro, United Kingdom Checkmyfile Full time

    **Customer Service Administrator - £21,500 to £25,000 - Truro, Cornwall** We are looking for talented professionals from customer service or other people-focused backgrounds to join our team to support the ongoing growth in our business operations, working in internal and customer facing roles. No previous financial services experience is required as...


  • Truro, United Kingdom Checkmyfile Full time

    **Customer Service Administrator - £21,500 to £25,000 - Truro, Cornwall** We are looking for talented professionals from customer service or other people-focused backgrounds to join our team to support the ongoing growth in our business operations, working in internal and customer facing roles. No previous financial services experience is required as...


  • Wadebridge, Cornwall, United Kingdom Sykes Cottages Full time

    Are you a natural at building rapport?or eager to try a new career within a leading name in holiday industry... John Bray Cornish Holidays, part of the Sykes Holiday Cottages family, have the exciting opportunity for an Owner Experience Executiveto join our bustling Rock team, covering a 9 month FTC! In return for your hard-work, we can ensure you join a...


  • Wadebridge, Cornwall, United Kingdom Sykes Cottages Full time

    Are you a natural at building rapport?or eager to try a new career within a leading name in holiday industry... John Bray Cornish Holidays, part of the Sykes Holiday Cottages family, have the exciting opportunity for an Owner Experience Executiveto join our bustling Rock team, covering a 9 month FTC! In return for your hard-work, we can ensure you join a...


  • Cornwall, United Kingdom YHA Full time

    Customer Service Advisor - National Office basedRate of Pay: £22,700 National Office based – Hybrid working - fixed term contract June December 2025YHA have amazing properties in some of the most iconic and inspiring places in England and Wales. A job with YHA could see you supporting YHA to achieve its mission and strategic objectives by being the first...


  • Truro, United Kingdom CJ Medical Limited Full time

    Working as part of a team, reporting directly to the Customer Services Manager, you will share responsibility for the smooth running of the customer services department. - First contact for customer enquiries and visitors to head office - Process all sales orders, including customer purchase orders, sales invoices, pro-forma invoices and delivery notes. -...


  • Truro, United Kingdom CJ Medical Limited Full time

    Working as part of a team, reporting directly to the Customer Services Manager, you will share responsibility for the smooth running of the customer services department. - First contact for customer enquiries and visitors to head office - Process all sales orders, including customer purchase orders, sales invoices, pro-forma invoices and delivery notes. -...

  • Production Assistant

    4 weeks ago


    Truro, Cornwall, United Kingdom Acorn by Synergie Full time

    Do you have experience working a Production Assistant? We are currently recruiting for a Production Assistant based between Truro and Falmouth. What will the role involve? Dealing with customers face to face who call into the office Answering telephone calls in a timely, polite and professional manner Building quotations and inputting them into the...

  • Production Assistant

    4 weeks ago


    Truro, Cornwall, United Kingdom Acorn by Synergie Full time

    Do you have experience working a Production Assistant? We are currently recruiting for a Production Assistant based between Truro and Falmouth. What will the role involve? Dealing with customers face to face who call into the office Answering telephone calls in a timely, polite and professional manner Building quotations and inputting them into the...