Lead Auto Mail Operator

1 month ago

South Norfolk Norfolk, United Kingdom Devonshire Appointments Full time

Job Title: Lead Auto Mail Operator Location: Wymondham, Norfolk Salary: £30,000 Plus shift allowance dependent on shift pattern We are recruiting for Lead Auto Mail Operators to join the Abbey View site for Paragon based in Wymondham. The site specialises in production of outbound and inbound document services. The site contains printing, mailing and warehousing capability for the purposes of outbound mail and postal and electronic receipt, capture, validation, and document storage for the purposes of inbound mail. Hours: Day Shift: Week 1 Friday, Saturday, Sunday, Wednesday, Thursday, contracted hours, working 7.00am to 7.00pm, working 11 hours per shift. Week 2 Monday and Tuesday, working 7.00am to 7.00pm, working 11 hours per shift Night Shift Week 1 Friday, Saturday, Sunday, Wednesday, Thursday, contracted hours, working 7.00pm to 7.00am, working 11 hours per shift. Week 2 - Monday and Tuesday, working 7.00pm to 7.00am, working 11 hours per shift. What does the role look like: As a Auto Mail Lead Operator you will be responsible for day-to-day operator duties. Alongside this role you will be supporting the Senior Operator on Health and Safety, SLA delivery, managing daily peak workloads. You will take lead in the absence of the Senior Operator. As the Lead Operator will be a supporting driver in in continuous improvement activities and the streamlining of existing processes and the creation of new processes within the area. What are the responsibilities:

  • Adhere to defined quality standards and processes in all activities, ensuring best practice is adopted
  • Demonstrate ability to effectively coach the team
  • Monitor team throughput and organise staff as necessary to achieve team SLAs
  • Monitor Operators quality and throughput targets are achieved
  • Provide support in identifying process weakness through continuous improvement methodologies
  • Provide support to operators training requirements
  • Support in providing timely and accurate daily SLA and throughput reports
  • Maintain accurate records of statistical information for audit or review purposes
Experience you need to bring to the role:
  • Proficient communication skills
  • Planning & organising - Managing and measuring work
  • Demonstrate ability to effectively resolve problems
  • Demonstrate support and drive for continuous improvement activity
  • Experience of working to tight deadlines
  • A reasonable level of competence in the use of a PC and Microsoft applications
  • DMAIC Certification is desirable
  • Experience within Auto Mail is essential
What attributes we are looking for:
  • SLA Focus
  • Drive for results
  • Self-Motivated
  • Positive Attitude
  • Effective Communicator and Delegator
  • Team Player but able to work on own initiative
  • Commitment to deliver

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