Program Director

2 weeks ago

Newcastle upon Tyne, United Kingdom Zilliant Full time

Zilliant is looking for an experienced Program Director to join our Professional Services team

Zilliant powers intelligent B2B commerce with our industry-leading price optimization and sales guidance software. Our data science, cloud-native software, and passion for customer success deliver the highest ROI, fastest time to value, and highest customer satisfaction. If you’re ready to make an impact at a growing company that values the time, input, and effort of each of its employees, we’re eager to connect with you

Responsibilities:

  1. Take ownership of multiple concurrent professional services programs and large projects, providing strategic direction and oversight from initiation to completion.
  2. Ensure alignment of program objectives with overall business goals and client expectations, and proactively own and resolve risks and issues.
  3. Cultivate strong relationships with clients, acting as the primary point of contact for program-related discussions and escalations.
  4. Collaborate with clients to understand their unique needs and objectives, ensuring our services exceed expectations.
  5. Monitor and report on project progress, addressing any issues or risks proactively to maintain project timelines and budget.
  6. Implement and enforce quality assurance processes to guarantee the highest standards of service delivery.
  7. Provide accurate and timely financial reporting to internal stakeholders and clients.

Qualifications:

  • 10+ years of experience in project and program management within the professional services industry.
  • Proven track record of successfully delivering complex programs on time and within budget.
  • Strong interpersonal and communication skills with the ability to build and maintain client relationships.
  • Proficiency in project management tools and methodologies.
  • Must have excellent written, verbal and interpersonal communication skills.
  • Experience in pricing is an advantage, as is Salesforce delivery experience, including integrations.

What You’ll Enjoy:

  • Generous Paid Time Off (PTO) policy to ensure a solid work/life balance.
  • Monthly Zilliant Zen Days to rest and recharge.
  • Comprehensive parental leave to provide time to bond with new family members.
  • Volunteer Time Off (VTO) policy to give back and contribute to your local community.
  • Remote or Hybrid work schedule, depending on team and personal preferences.
  • The financial and strategic backing of Madison Dearborn Partners (MDP).
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