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Customer Service Advisor

1 month ago

Deeside Flintshire, United Kingdom NMC Recruitment Ltd Full time
Area: Deeside Hours

: 40 hours per week, Monday to Friday, 08.30am - 5pm Salary: £23,800 (excellent additional company benefits) We have a great permanent opportunity to join our client who are a fast growing transportation group offering a range of services comprising of Contract Hire & Fleet Management, Accident Management and Maintenance Services. They are now actively seeking a Repair Advisor to be part of their on site team servicing and delivering to their based customer. Responsibilities: To take incoming calls from our customers in a timely manner Manage vehicle defects through the repair process, recording and updating all necessary information and systems Ensuring our customers are updated throughout the repair process maintaining a professional manner at all times Deal with ongoing vehicle repairs and updating all relevant systems correctly Manage all vehicle repairs via telephone and email To co-ordinate and escalate repair times with the Team Leader/Operations Manager Ensure all daily workload is completed Additional Ad-Hoc roles as required by the business. Personal Qualities: Self-Motivated and strive to be the best and succeed in all you do - service level targets inspire you A natural communicator, building rapport with our customers to fully understand their needs Fast learner and inquisitive Passionate about helping others - be it customers or colleagues Excellent communication skills, both written and verbal Able to deal with ambiguity and change whilst maintaining the tenacity and perseverance required to achieve the required objectives Adhere to agreed priorities, procedures and processes Able to work to challenging deadlines Strong customer focus and service skills Team player At NMC Recruitment we review all applications and will contact those candidates with the required experience. We may store your information on our database for future opportunities. TPBN1_UKTJ

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