IT Technician
4 weeks ago
6 days ago Be among the first 25 applicants
Job Description
IT Technician/Near Stalham Technique Recruitment Solutions are proud to be working alongside a bespoke manufacturer that specialises in marine glazing and works with some of the world’s most prestigious yacht designers and boat builders. Our customer employs more than 170 people at its 12-acre Norfolk site near Stalham and have a new opportunity for an IT Technician to join their team Job Summary The IT Technician is responsible for providing technical support for a full range of business technologies, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, audio-visual equipment, and printers. They must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the probable cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT Technician must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution. The IT Technician reports to the IT ServiceDesk Coordinator. What will make you special?- You are a great communicator and are passionate about connecting people to solve problems. When there is an issue on a project, you actively reach out to learn more.
- You lead with core values and positive energy. Every day will be a new challenge - you strive to assume the best intentions from your fellow team members and take satisfaction in making their jobs easier
- You are a student of Lippert You are always learning more about how the various parts of our business operate and enjoy building relationships across the company.
- That for every call and/or reported event a service ticket is created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage.
- Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made.
- Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end users' technical problems and provide information and status as requested.
- Completes initial diagnosis and progress all issues in a timely fashion in order to minimize the production outages, resolving the incidents wherever possible.
- Escalates tickets to the appropriate Specialists if required and manage the progress of these through to the closure.
- Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents.
- Any other tasks or projects assigned by the IT Operations / InfoSec team.
- Provide occasional out of hours support.
- Proven experience of handling Service Desk activities in a busy fast paced Service Desk environment.
- Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management.
- Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship between IT and business.
- Passionate about customer service and ability to handle challenging customer conversations.
- Ability to work under pressure.
- Good knowledge of server operating systems with particular focus on Windows Server / Active Directory.
- Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective.
- Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone).
- Leads auditing of IT stock and asset management of site.
- Microsoft Windows Server.
- Strong knowledge of Windows 7/10/11 operating systems.
- Active Directory (Administration).
- Multi-factor authentication technology.
- Basic knowledge of Hypervisor (i.e. VMWare/Hyper V).
- End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones).
- Printer management.
- Knowledge of Microsoft Office 365 suite.
- Understanding of Networking technologies and concepts.
- Use of System’s monitoring tools.
- Hardware setup and troubleshooting.
- Computer parts replacement/upgrade.
- Good knowledge of Voice Telephony.
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries Staffing and Recruiting
Referrals increase your chances of interviewing at Technique Recruitment Solutions Ltd by 2x
Get notified about new Information Technology Technician jobs in Stalham, England, United Kingdom .
Greater Norwich Area, United Kingdom 1 month ago
Norfolk, England, United Kingdom 3 days ago
Wymondham, England, United Kingdom 2 weeks ago
Norwich, England, United Kingdom 3 weeks ago
Trainee IT Support Technician - No Experience RequiredNorwich, England, United Kingdom 3 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
IT Support Technician
2 weeks ago
United Kingdom Applause IT Recruitment Full time €30,000 - €40,000IT Support Technician - Manufacturing Company - Windows, Networking, On - Prem Applause IT are looking for an IT Support Technician to join a global manufacturing company who are in the process of building their first office in the UK. This role is to be the second UK hire, where the remainder of the team will be built with the help the successful...
-
IT Support Technician
10 hours ago
United Kingdom Applause IT Recruitment Full time €30,000 - €40,000IT Support Technician - Manufacturing Company - Windows, Networking, On - Prem Applause IT are looking for an IT Support Technician to join a global manufacturing company who are in the process of building their first office in the UK. This role is to be the second UK hire, where the remainder of the team will be built with the help the successful...
-
IT Support Technician
2 weeks ago
United Kingdom Applause IT Recruitment Full time €30,000 - €40,000IT Support Technician - Manufacturing Company - Windows, Networking, On - Prem Applause IT are looking for an IT Support Technician to join a global manufacturing company who are in the process of building their first office in the UK. This role is to be the second UK hire, where the remainder of the team will be built with the help the successful...
-
IT Support Technician
7 hours ago
United Kingdom Applause IT Recruitment Full time €30,000 - €40,000IT Support Technician - Manufacturing Company - Windows, Networking, On - Prem Applause IT are looking for an IT Support Technician to join a global manufacturing company who are in the process of building their first office in the UK. This role is to be the second UK hire, where the remainder of the team will be built with the help the successful...
-
Audio Visual Service Technician
1 month ago
United Kingdom Cornucopia IT Resourcing Full timeAudio Visual Service Technician London £We have partnered with a hugely well established audio visual and lighting organisation who really value their employees with a great benefits package included. They are looking for an AV Service Technician to join their team. The role is ideal for someone with previous experience in servicing, maintaining,...
-
Audio Visual Service Technician
1 month ago
United Kingdom Cornucopia IT Resourcing Full timeAudio Visual Service Technician London £28-32k We have partnered with a hugely well established audio visual and lighting organisation who really value their employees with a great benefits package included. They are looking for an AV Service Technician to join their team. The role is ideal for someone with previous experience in servicing, maintaining,...
-
Electrical Maintenance engineer
2 weeks ago
United Kingdom Randstad Tech IT Full time €37,500Job Title: Multiskilled Maintenance Engineer Location: Shifts Pattern: 4 on 4 off, alternating days and nights Salary: £37,500 basic + Additional Pay = Total £43,000 + per annum My client, an established plastic manufacturing company, is seeking a competent multi-skilled maintenance engineer to join their team on a full time, permanent basis. They are...
-
Electrical Maintenance engineer
9 hours ago
United Kingdom Randstad Tech IT Full time €37,500Job Title: Multiskilled Maintenance Engineer Location: Shifts Pattern: 4 on 4 off, alternating days and nights Salary: £37,500 basic + Additional Pay = Total £43,000 + per annum My client, an established plastic manufacturing company, is seeking a competent multi-skilled maintenance engineer to join their team on a full time, permanent basis. They are...
-
Training Lead
2 months ago
United Kingdom CAD-IT Ltd Full timeBased: Hybrid working – 2 days working in Daventry and/or Gaydon | 3 days work-from-home Type: Full-time, permanent Salary: TBD based on experience + company benefits The Vehicle Diagnostic Authoring Team Lead will join a friendly and collaborative team to develop and deliver technical information for a well-known automotive OEM. We’re looking...
-
Vehicle Diagnostic Authoring Team Lead
2 months ago
United Kingdom CAD-IT Ltd Full timeBased: Hybrid working – 2 days working in Daventry and/or Gaydon | 3 days work-from-home Type: Full-time, permanent Salary: TBD based on experience + company benefits The Vehicle Diagnostic Authoring Team Lead will join a friendly and collaborative team to develop and deliver technical information for a well-known automotive OEM. We’re looking for...
-
Electrical Maintenance Engineer
2 weeks ago
United Kingdom Randstad Tech IT Full time €37,500Job Title: Multiskilled Maintenance Engineer Location: Hereford, Herefordshire Shifts Pattern: 4 on 4 off, alternating days and nights Salary: £37,500 basic + Additional Pay = Total £43,000 + per annum The Company: My client, an established plastic manufacturing company, is seeking a competent multi-skilled maintenance engineer to join their team on...
-
Electrical Maintenance Engineer
9 hours ago
United Kingdom Randstad Tech IT Full time €37,500Job Title: Multiskilled Maintenance Engineer Location: Hereford, Herefordshire Shifts Pattern: 4 on 4 off, alternating days and nights Salary: £37,500 basic + Additional Pay = Total £43,000 + per annum The Company: My client, an established plastic manufacturing company, is seeking a competent multi-skilled maintenance engineer to join their team on...
-
AV(Audio Visual) Technician
2 weeks ago
United Kingdom EOS IT Solutions Full timeEOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with...
-
Audio Visual Technician
2 weeks ago
United Kingdom EOS IT Solutions Full timeWHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...
-
Help Desk Support Technician
2 weeks ago
United Kingdom Spectrum IT Recruitment-PJP Full timeAn excellent opportunity has arisen to work alongside a well-established service desk team in Portsmouth. The role will see the applicable candidate assisting the IT support within locations across the south of England. Guided by a very experienced managerial team this company prides itself on its team ethos and benefits from a number of experts within the...
-
Help Desk Support Technician
2 weeks ago
United Kingdom Spectrum IT Recruitment-PJP Full timeAn excellent opportunity has arisen to work alongside a well-established service desk team in Portsmouth. The role will see the applicable candidate assisting the IT support within locations across the south of England. Guided by a very experienced managerial team this company prides itself on its team ethos and benefits from a number of experts within the...