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Travel Claims Handler
4 months ago
We have an exciting opportunity for a Pet Claims Handler to join our team who will provide an efficient and professional service to assist our customers when making a pet insurance claim. The Pet Claim’s Handler will provide an efficient and professional service to assist our customers when making a pet insurance claim dealing with all aspects of the claim including the full assessment.
At Jigsaw, part of the PIB Group we work hard to ensure our culture is collaborative, social, energetic and fun, providing the best possible environment for creativity and enjoyment when working from the office. Investing in the development of our people and their wellbeing is of the utmost importance to us, we want to support you and help you achieve your career aspirations.
Our Pet Claims Handlers work 37.5 hours flexibly over 5 days, Monday to Friday. This is a mixture of weekday shifts between the hours of 8am and 6pm. Working on a hybrid basis consisting of two choices:
1 week in the office followed by 2 weeks working from home.
Work full time from the office.
To deal with all aspects of pet insurance claims, including the full assessment of claims.
Providing market leading standard of customer service and effectively explaining policy details to our customers.
To provide support to the Pet Team Leader, Technical Lead & Manager where required; including identifying commercial opportunities.
At all times remaining empathetic to customers following a pet injury/illness
Being the first point of call when a customer wishes to make a complaint and ensuring it is handled inline with regulatory guidelines
Identifying fraudulent claims
Experience of working within a Veterinary practice or environment with basic medical knowledge.
The successful candidate will have proven customer service experience ideally within an environment where they have been working with animals
Excellent computer and written skills
GCSE level Maths & English
As well as a competitive salary we offer the following benefits -
Competitive holiday allowance with the annual option to buy additional days
Company pension scheme
Enhanced maternity and paternity leave packages
A flexible benefits package which allows you to add additional benefits to your overall package
Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
Referral schemes
Discounted rates on PIB products
We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.
PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
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