Information Technology Support Analyst

2 months ago


United Kingdom Enra Specialist Finance Full time

Act as a single point of contact for phone calls, emails and tickets from staff regarding IT issues and queries.

Key Accountabilities

  • 1st line support - troubleshooting of IT related problems from software to hardware, such as Laptops, mobiles and Printers.
  • Administer Active Directory- Creating user accounts, reset passwords, create groups.
  • Maintaining an Asset Database and track changes.
  • Troubleshoot basic network issues.
  • Escalate unresolved issues to senior members of the team.
  • To maintain a high degree of customer service for all support queries
  • To arrange for external technical support where problems cannot be resolved in house

Skills & Competencies

  • Excellent communication skills and telephone manner
  • Excellent organisational skills

Knowledge & Qualifications

  • Windows and Mac Operating Systems support
  • Microsoft Office Suite
  • User & Security Group Active Directory administration

Personal Attributes

  • Self-motivated, proactive, independent thinker, with a “can do” mentality.
  • Team Player
  • Excellent communication skills.


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