Product Support Engineer

3 weeks ago

England, United Kingdom Understanding Recruitment Full time €47,000

Product Support Engineer and C#/Unity Developer

up to £47,000 + benefits

REMOTE or HYBRID in London Office (near Canada Water). Must be based in the UK.

Are you interested in becoming a Product Support Engineer for a well-established start-up leading the way in spatial technology?

If you thrive on problem-solving and enjoy customer interaction, this role could be perfect for you. You'll be a vital part of the team, supporting product users, internal development, and commercial teams as they create immersive collaboration software.

Your responsibilities will include:

  • Hands-on C# and Unity development (80% of your week)
  • Addressing technical support issues (20% of your week) reported by customers, promptly releasing hotfix patches, updating documentation, and assisting with testing new features
  • Handling customer support tasks e.g. installing and maintaining products for Defence customers, serving as a point of contact for software queries, and articulating technical issues to the development team.

You'll be a great fit for this Product Support Engineer opportunity if you have:

  • A minimum of 2 years' experience in C# and Unity development and support responsibilities
  • Proficiency in code structure, design patterns, git version control, and Agile methodology.
  • Experience with Windows and Linux systems
  • Understanding of networking concepts like IPv4, DHCP, DNS, and VPN are essential.
  • You MUST have a valid UK Driving Licence

Nice to have: Knowledge of 3D graphics and/or VR projects

✈️ Travel to customer locations in the UK and occasionally overseas, including the US (Capped at 30 days p/year).

Apply now for more info on this Unity and Product Support Engineer opportunity

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