Senior Consultant
3 weeks ago
About us SmartImpact is a Microsoft Gold Partner and a leading provider of Dynamics 365 CE, Kentico and Umbraco solutions in the Not-for-Profit and Membership marketplace. We have around 75 staff and well over 150 successful projects in the membership associate, institutes, regulator, trade union and charity marketplace. We are seeking an experienced and adaptable Senior Dynamics 365 CEFunctional Consultant to join our Client Services team, working with customers on continuous improvement initiatives for the membership sector under our SmartTransform Flex and Pro offerings. Unlike traditional fixed-term projects, this role focuses on managing ongoing customer relationships and delivering system enhancements through an Agile delivery model. Your work will drive value for membership organisations by enabling their systems to meet regulatory compliance, underpin clients’ member services, and improve member self-service capabilities.
Collaborative Consulting: Lead customers to identify, scope, and prioritise system improvements that align with their business objectives, focusing on member-centric solutions such as membership and event management, CPD, customer journeys, self-service portals, payment processing, and regulatory updates.
Agile Delivery Management: Create and maintain a structured backlog in Azure DevOps (ADO) and collaborate with customers to organise iterative sprints.
Translate customer needs into innovative solutions that balance technical feasibility and business value, documenting designs with clear specifications.
Build trust with senior stakeholders, helping them make informed decisions about their systems and the services they deliver to their members.
At least 3 years’ experience in a Functional Consultant role , preferably in a Microsoft Dynamics 365 environment.
Strong experience with Dynamics CE and tools in the Power Platform (PowerApps, Power BI, Power Automate, Canvas Apps, and Azure).
Proficiency in business process mapping, requirements analysis, and producing detailed functional specifications.
Commercial awareness to align system enhancements with customer business strategies and value propositions.
A dynamic, collaborative environment supporting transformative projects for membership organisations.
Opportunities for professional growth in a rapidly evolving field.
Remote working, with occasional visits for team meetings and socials.
Competitive compensation aligned with industry standards.
You will be respected for who you are and empowered to use your voice to help others and our clients.
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