System Engineer Permanent

1 month ago

Brighton East Sussex, United Kingdom 15below Full time

From disruption management to hyper-personalised pre-departure communications and mobile boarding passes, we build the technology to help companies stay connected with their customers at every stage of their journey. Established in 2000, we have since grown to become one of the travel industry’s major suppliers of passenger messaging solutions. More than 60 airlines, rail and travel management companies, including British Airways, Flight Centre, Qantas, Ryanair and JetBlue use our notifications platform. Our culture is at the heart of what we do every day, and travel is part of that too, that’s why we’re proud to live by our values.
~ We pride ourselves on being at the top of our game and strive to keep learning.
~ People are our passport to success: they're at the heart of everything we do

All inclusive*: we're a strong, collaborative community

First and second line support for the third party hosted private cloud infrastructure
Day to day troubleshooting and support of Microsoft and Linux Server products
Monitoring of performance and status of Server environments (85% Windows)
Providing second and third-line support to the customer support and project teams, predominantly at the Operating System and infrastructure level
Network administration and configuration across multiple remote sites
Performance tuning and resource optimization as required
Provide on-call support for critical out-of-hours issues on a rota basis

2+ years’ experience in a second/third line Technical Support role supporting Microsoft Server Operating Systems including core domain services e.g. Experience supporting and configuring networking technologies
~ Administration/troubleshooting of Microsoft IIS and hosting of websites and services
~ Microsoft Office365 Administration
~ Ability to own issues and projects to successful delivery and beyond the go-live implementation
~ Continual consideration of security and stability with any implementation or planned changes
~ Network Security and devices (i.e. Web Application Firewalls, Intrusion Detection Systems and load balancers)
Cloud concepts and technologies, preferably Microsoft Azure
Site to Site (L2L) and remote access VPN configuration and troubleshooting experience
Windows PowerShell
Understanding of ITIL framework

25 days annual holiday (increasing with service)
~ Flexible public holidays
~ Private Medical Insurance
~ Life assurance
~ Flexible working
~ Family friendly policies
~5% employer pension contribution and salary sacrifice scheme
~ Perkbox retail freebies and discounts
~£Friday ‘wind downs’ and company social events
~ Flexible benefits (tech/mobile/holiday/bike schemes and season ticket loans)
~ We’re certified with Flexa, making us a ‘truly flexible employer’. Wellbeing is very important to us and so we have a brilliant and holistic programme in place to support with everyone's home and work life. We’ve got lots of fantastic resources, practical guidance, and engaging sessions to help with mental, physical, and financial wellbeing. This includes regular and fun activities such as mindfulness and desk yoga as well as schemes to look after your health with eyecare vouchers and annual flu jabs.

Location : central Brighton office/hybrid working (within the UK).
Interview: 60 minute in-person interview with our TechOps Manager and Senior Systems Engineer

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