Sales & Service Manager
5 days ago
When you are part of the team at Thermo Fisher Scientific, you will do meaningful work, that makes a positive impact on a global scale. You will do exciting work and be part of a team that values performance, quality and innovation. The role of Service Sales Manager, part of the Global Service & Support segment of Thermo Fisher Scientific’s Life Sciences Group, is to drive the strategic sales strategy for the overall region and lead a team of service sales reps to drive contract sales growth to meet plan and expand business within region. The Service Sales Manager will promote collaboration with cross function teams and partner closely with the Service Operations team, field service teams, marketing and product management.
Lead a team of service sales representatives to meet or exceed financial targets and drive contract revenue growth in each assigned sales territory.
Collaborate with leadership, field service and sales counterparts to prepare accurate monthly sales forecasts of contract orders (bookings) and revenue.
Inspire, coach and motivate to develop the teams’ skillsets to ensure a high professional standard is achieved and monthly sales targets and KPI targets are met.
Ensure the smooth and adequate flow of information within the support groups to facilitate business operations.
Leads team to overcome obstacles and implement strategy and account management plans to drive incremental growth for the region with a focus on gaining new business opportunities.
Leverage Practical Process Improvement (PPI) to devise ways to streamline processes.
Demonstrate regular involvement with cross functional teams (marketing, product management, field service) on projects and sales initiatives to drive growth and improve internal processes.
Develops creative solutions and implements technology, tools and communications to keep sales team passionate about what matters most.
Continually develop knowledge of the business climate, product portfolio and competition for defined geography and accounts.
Monitor customer preferences to determine focus of sales efforts and resolve customer complaints.
Successfully attracts, develops, and retains highly qualified sales professionals
Marketplace/Scientific knowledge – knows customers’ environment in research, clinical and diagnostics settings across a wide range of scientific workflow.
~5+ years proven track record of success in sales and account management in the life science industry.
~ Continually involved with complex and critical leadership assignments/projects.
Planning and organizing – ability to establish a clear course of action to accomplish goals and objectives.
Time management - effective use of resources and systems, ability to prioritize activities, completion of tasks.
Position requires approximately 25% travel.
Bachelor’s Degree; Biological Sciences or Business Management highly preferred.
Experience in Service Sales
Native English speaker. Further European language skills can be an advantage.
At Thermo Fisher Scientific, each one of our 55,000 extraordinary minds has a unique story to tell. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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