Solutions Architect

2 weeks ago

United Kingdom poq Full time

About Poq

Join Poq, the 'super app' SaaS company that empowers retailers and brands to drive fast growth and revolutionise their customer experience through highly effective and fully customisable mobile native apps.

As a member of our team, you'll play a pivotal role in shaping the future of retail by enabling brands to provide a superior shopping and engagement experience - anytime, anywhere.

At Poq, we collaborate with retailers to build stronger brands, increase product sales, foster customer loyalty, and deliver highly relevant content, communications, and rewards. Our clients include global brands such as e.l.f. Cosmetics, Ardene, Cotton Traders, Card Factory, Kurt Geiger and many more

With our apps serving consumers in the UK, US, Europe and Australia, you'll be at the forefront of driving international impact. Joining our team means gaining exposure to the latest and most progressive technologies in retail.

About the role - Solution Architect

As a Solution Architect reporting to the Head of Solutions, your role will bridge the gap between commercial acumen and technical know-how. You will be a champion for our customers and an advocate for app commerce. Your mission will be to guide prospects through the pre-sales phase with a combination of technical expertise and persuasive communication.

Key Responsibilities:

  • Collaborate with the product, services, and commercial teams during the pre-sales process to tailor technical solutions that meet client needs.
  • Lead customer-facing workshops, translating complex technical concepts into commercial benefits.
  • Act as a trusted advisor, influencing prospects with compelling presentations and demonstrations that showcase our platform’s capabilities.
  • Technical design of client solutions; this includes a lead role in pre-sales workshops, creating scope and development estimates, and documenting requirements/designs
  • Assist customers in understanding the benefits of a properly architected IT solution and the approaches and methods involved.
  • Provide technical direction and guidance, development oversight, and support the successful delivery of projects.
  • Provide technical problem resolution to complex issues
  • Forge strong client relationships, steering discussions to align our offerings with their strategic goals.
  • Drive the creation of proposal documents and assist in the negotiation phases to secure new business.
  • Offer insights into market trends and customer feedback to refine our go-to-market strategy and product offerings.
  • Engage with international clients, particularly in the US and Australia, to expand our global footprint.

What You’ll Bring to the Team:

  • 5+ years in a client-facing role within professional services or a consulting environment, with a proven track record in pre-sales.
  • Exceptional interpersonal and communication skills, with the ability to engage and influence senior-level stakeholders.
  • Strategic thinking with a commercial mindset, capable of understanding and articulating the business value of IT solutions.
  • Experience in e-commerce solutions architecture, with a knack for crafting compelling proposals that align with client budgets and expectations, experience designing and implementing complex enterprise applications in a B2B2C environment
  • Proven track record and experience in architecture and solution design in e-commerce Solution Architecture
  • Willingness to travel and engage with a global clientele and partners.

Poq Values & Behaviours

Deliberate

  • We move forward constructively with integrity and purpose
  • We bring the best version of ourselves every day
  • We are experts and innovators at the top of our game

Enterprising

  • We are ambitious, resilient and passionate about what we do
  • We are creative thinkers, problem solvers, decision-makers
  • We do great work and get things done together

Honourable

  • We take ownership and hold ourselves accountable
  • Take pride in our product, our work and each other
  • We are honest, decent, and do the right thing

Open

  • We are open to ideas, learning and evolving
  • We work together as one team
  • We celebrate and embrace our diversity

GDPR Compliance at Poq

Poq will use the personal data provided by you in your application to contact you regarding matters relevant to the recruitment of this role. Members of the People team and relevant hiring managers and interviewers will have access to your CV during the recruitment process.

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