Transport Collections Coordinator
1 month ago
Platform are currently working in partnership with a Cwmbran based business, who are looking to take on a Transport Bookings Administrator due to growth. The successful candidate will help manage key account client operations, ensuring client expectations are consistently met.
The candidate will be part of a team responsible for managing a set portfolio of 5 of the largest key account clients the company works with. They will be responsible for handling customer inquiries, booking transport in with drivers, coordinating with other onsite internal teams, giving customers ETA's and updating them with any delays or issues. They will build and maintain excellent customer relationships, ensuring all customer service level agreements are met, including delivery timeframes.
Transport Bookings Administrator Benefits:
~ Full in-house and external training provided
~ Laptop and mobile phone
~ Full Private Medical Insurance
~ Discounted Gym Membership
~20 Days holidays + Bank Holidays + additional day Birthday leave.
~ Additional holiday accrual each year worked - up to 7 years.
~ Wellbeing support programme - Reddot 365 - access to a range of support programmes with mini health checks, and access to an external 24/7 confidential helpline)
~ Monthly Kudos Recognition scheme
~ Free Parking
Transport Bookings Administrator Duties and Responsibilities:
Key account client management, building strong relationships with clients
Dealing with transport booking requests
Coordinating with other on-site internal teams to arrange deliveries
Producing transport confirmations including collection and delivery details
Support load planning for various sites around the UK
Managing client bookings from initial pick up, through to delivery, ensuring excellent customer service throughout
Administration to support the complete transport process and delivery of client specific requests
Transport Bookings Administrator Essential Skills and Experience:
Proven experience of booking transport requests for customers
Experience of arranging deliveries and producing related documents
Strong administration skills - IT literate
Excellent interpersonal skills, able to resolve issues and complaints
Privacy and General Data Protection Policy
Platform Resourcing will not share any of your details with any third parties unless deemed suitable by you as the applicant/data subject.
You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy within our policies page on our company website.
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