AZ03050 IT

IT - Infrastructure - 3rd Line Support Technician

• Job title: IT - Infrastructure - 3rd Line Support Technician
• Location: Aldridge
• Job Level: Senior Manager
• Business Area: Head Office Functions
• Contract Type: Permanent
• Ref number: AZ03050

Are you interested in working for a rapidly evolving company?; Want a career where no two days are the same?; Want the flexibility to work from one of our many offices across the UK?

Azets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have over a wide network of employees and an abundance of inspiring opportunities to join one of our many offices

We are a top ten accountancy firm in the UK and are the number one largest SME practice.

Purpose of the Role:

The purpose of the IT infrastructure team is to provide structure, control, and monitoring of the functions

responsible for diverse technical operations which generally involve hardware, software, and networking in

both physical and virtual environments.

The main goal is to minimise downtime, maintain business productivity and optimise business processes

with technology.

The IT infrastructure team is responsible for managing the physical and virtual hardware that supports the

systems, networks, and storage necessary for IT service delivery. This includes maintaining IaaS solutions,

servers, system security, network & WAN management, integration platforms, installing and patching

hardware, monitoring assets, and configuring, deploying, or provisioning servers.

In addition to the general infrastructure the team is responsible for the applications, processes, and

platforms that support IT and business functions. This includes configuring, installing, and maintaining

software, as well as database management, preventing downtime, disaster recovery, and deploying and

integrating new technologies.

To be the support escalation point for technically complexed ticket and coordinate high level support with

the helpdesk.

The Key responsibilities can be summarised as:

· To receive incoming demand from IT helpdesk for complex issues, resolve via a combination of core

own skills and liaison with infrastructure team

· To monitor and maintain the overall IT infrastructure

· To provide 3rd line support to IT BAU team

· To escalate more complex issues to senior infrastructure team

Technical Competencies

Communication: works both independently and as part of a team and following the organisations

standards; competently demonstrating an ability to communicate both in writing and orally at all levels,

using a range of tools and demonstrating strong interpersonal skills and cultural awareness when

dealing with colleagues, customers and clients during all tasks.

Our benefits include hybrid & flexible working, birthday leave, professional subscription and much more. You can find out more about how we reward our colleagues - Careers | Rewards And Benefits | Azets UK

Interested in hearing more about Life at Azets

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