Remote Technical Director

3 weeks ago


London, United Kingdom Splunk Inc Full time

Want to help solve sophisticated problems that help Splunk customers? As a member of this team your goal will be to help understand and drive customer critical issues with product engineering teams Our key partners in this role will be escalation management, customer support and product engineering. This is a senior role at Splunk requiring an individual who can take charge in high stress situations and give direction to both customer personnel and to Splunk engineers to drive expeditious resolution of incidents.
Lead and report technical responses with support and key engineering partners and senior leadership. Advise Senior Leadership of any developments and action plans. Analyze data with a goal to produce strategic recommendations to proactively address systemic issues
Collaborate with partner to help restore customers confidence in Splunk and Splunk products
Ability to establish relationships and influence Senior Leadership including difficult conversations at all levels
~ Confirmed knowledge of ITIL frameworks (Incident, Escalation, Problem primarily)
~ Strong data analytics and report leadership skills
~ Understanding of a wide array of software, SAAS platform technologies
~ Salesforce, Jira, Confluence, Google suite experience are a plus

Knowledge of software development in cloud based offerings
Fundamental understanding/overview of Splunk or similar data collection software
We value diversity at our company. Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more



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