Technical Business Analyst

2 days ago

United Kingdom Stratospherec Limited Full time €65,000

Technical Business Analyst

Hubspot or Salesforce experience – Luxury Travel Company based in Surrey/Greater London

Hybrid working (2 days per week in office) – up to £65K plus bens

Are you a Technical Business Analyst looking to work in the exciting world of luxury travel?

My client has a really exiting job opportunity for a Technical Digital Business Analyst. To apply, you must have had previous experience working as a technical Business Analyst as part of an agile development team during CRM implementations and integrations. My client are using Hubspot CRM for a new website project, so ideally somebody with a background in the implementation and support of Hubspot, or Salesforce or a similar CRM tool is needed. In this technical Business Analyst role you will ensure that the company's CRM solutions align with business strategies and provide an enhanced customer experience: including the customization of CRM workflows, dashboards and reports to meet user requirements, allied with the ability to provide ongoing support and trouble shooting for CRM related issues. You will serve as the primary point of contact between IT and the business units for CRM related issues. The ideal candidate should also have some CMS experience such as Umbraco, or similar.

This is a fantasic opportunity to work as a Digital Business Analyst for a highly successful company and luxury travel brand supported by its investment in the latest in cutting edge technology, which enables a seamless customer experience for its loyal and ever-growing customer base.

Essential Skills

  • Strong understanding of software development lifecycle (SDLC) and Agile methodologies and working as a Business Analyst on web CRM projects, as well as CMS expertise.
  • Ability to collaborate with stakeholders to elicit business requirements and understand their needs.
  • Develop detailed documentation including business requirements, functional specifications, and process maps.
  • Experience of integrating website APIs into CRMs
  • Experience working with internal and external stakeholders.
  • Working closely with the QA function and ensuring requirements traceability.
  • Strong CRM knowledge using platforms such as Hubspot, Salesforce, Umbraco, or similar.
  • Familiarity with database management, SQL, and data analysis tools

To apply, please reach out with your CV and interview availability to find out more about this exciting Technical Business Analyst role which offers a salary up to £65K DOE plus a highly attractive benefits package.

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