Technical IT Team Manager

2 weeks ago

Exeter Devon, United Kingdom Devon & Somerset Fire & Rescue Service Full time

Devon and Somerset Fire and Rescue Service is looking for an experienced ICT Technical Team Manager to lead our first-class 2nd Line Support Team, working within our Digital, Data and Technology (DDaT) department. You will join us on a full time, permanent basis working 37 hours per week. In return, you will receive a competitive salary of GBP45,411 - GBP48,474 per annum. The role is office based, but there is the availability of flexible and / or some home working, which can be discussed and agreed with the successful applicant.
Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire and Rescue Service in England. Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. This is an exciting opportunity to join our Digital, Data and Technology department, as an ICT Technical Team Manager leading our 2nd/3rd Line Support Team. This is a crucial role which will provide technical support and leadership within the ICT Support function.
This position will be responsible for the co-ordination of the 2nd / 3rd line team in ensuring high-quality service delivery and resolving complex technical issues that are escalated by the Service Desk (1st Line) team. This role will actively participate in troubleshooting, escalation management, and mentorship of 2nd/3rd Line Support Team.
The full list of technical services managed with the team is as follows Backup, infrastructure, Mobile Data Terminals, Radio Network, Paging, E-mail, Fixed Telephony, Mobile Telephony, Network (WAN/LAN), Network Security, Fireground Radios, Mobilising Systems.
You will be able to help others develop and opportunities for your own CPD are available.
Key responsibilities of an ICT Technical Team Manager:

To personally manage some DDaT technical Services, including planning, measuring and reporting on performance and implementing agreed improvements. To maintain a service risk register and formulate a continual service improvement plan (CSIP)
Liaising with 3rd party suppliers of ICT services ensuring measurement and adherence to agreed service level agreements (SLA's)
Maintaining technical expertise enabling installation, maintenance, support, configuration and development of the ICT technical services deployed within DSFRS
What we are looking for in our ICT Technical Team Manager:
Demonstrable knowledge and experience of Microsoft enterprise software - Windows, Exchange, Active Directory
Demonstrable knowledge of IT physical architecture and design considerations
Demonstrable knowledge and experience of network architecture, both Data and Communications
Customer (and Communities) focussed with exceptional service orientation
We are proud to help
Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities that we serve, and we aspire for this to be reflected in our workforce.

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