Macfarlane Packaging | Sales Office Manager | reading

Were dedicated to protecting what matters most our people, our customers, our communities, and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive, and friendly workplace where you can unpack a career that grows.
With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and often stretch you, but it will also give you opportunities for personal and professional development. Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement, at all stages of your career.
We provide competitive pay and personalised incentives, alongside adaptable benefits to make your rewards package go further. And additionally, the way we work prioritises work-life balance and flexibility, empowering our colleagues to manage what is most important to them. Our business values commitment, diligence, teamwork, adaptability, and a thirst for learning so if this sounds like you, come and join us to help drive change that enables businesses to plan for a better future.
The Sales Office Manager Role

As our Sales Office Manager, you will manage and lead the internal sales team at our local site, ensuring that sales activities are maximised targets are exceeded. You will be responsible for setting and monitoring all individual and team targets, implementing full performance management and development initiatives, including training and coaching. Furthermore, you will ensure that the highest standard of sales support, administration, and customer service is maintained at all times. You will be able to leads by example, demonstrating strong leadership qualities and promoting a positive and motivated work environment within the local sales team.
Sales Office Manager Key Responsibilities

• Team Management, to include establishing targets and objectives, conducting Performance and Development Assessments, and fostering opportunities for professional development and coaching.
• Setting & agreeing sales targets and pricing strategies to maximise profitability while maintaining competitiveness.
• Ensuring proactive utilisation of CRM (Microsoft Dynamics) by the internal sales team to diligently follow up on all sales leads, enquiries, and quotations.
• Taking a proactive role in developing existing accounts, identifying and capitalising on opportunities for up-selling across the product portfolio, while also encouraging team members to do the same.
• Undertaking performance management processes as necessary to drive continuous improvement and maintain high standards of performance within the team.
• Actively involved in team recruitment processes when required, contributing to the selection and onboarding of qualified candidates.
• Overseeing all sales administration processes to ensure timely and efficient completion, utilising CRM (MS Dynamics) and internal systems for streamlined operations.
• Generating and submitting relevant reports within designated timescales to monitor sales input, invoicing, and margins, taking corrective action, as necessary.
• Collaborating with Sales Executives, participating in customer visits as required to strengthen client relationships and drive sales opportunities.
• Upholding high levels of customer service, directly handing customer queries, orders, and concerns, maintaining exemplary levels of customer service at all times.
• Liaising with Logistics/Warehouse departments to ensure the maintenance of a 24/48-hour delivery schedule, optimising customer satisfaction.

What you will bring

The successful applicant will ideally meet with the following criteria
Essential:

• Minimum of two years' experience in a similar internal sales team/sales office management role, demonstrating proficiency in team leadership and sales operations.
• Possesses a strong leadership style with a proven track record of coaching, training, and developing team members to achieve performance objectives.
• Prior experience working within a sales distribution/merchant or wholesale environment, understanding the dynamics and challenges of the industry.
• Demonstrated ability to personally make outbound calls to customers to secure or develop accounts, contributing to sales growth and customer relationship management.
• Experience in managing both inbound and outbound office-based sales teams, ensuring effective coordination and performance optimisation.
• Track record of excelling in fast-paced roles, displaying strong multitasking and prioritisation skills to meet deadlines and deliver results consistently.
• Strong communication skills, both verbal and written, enabling effective interaction with team members, customers, and stakeholders.
• Ability to handle sensitive matters with sensitivity, diplomacy, and integrity, fostering positive relationships and trust.
• Proficient IT skills, including intermediate-level proficiency in Excel, MS Office, internet navigation, and CRM systems for data management and analysis.
• Strong numeric aptitude, with the ability to analyse and interpret data effectively to inform decision-making and drive sales performance.

Desirable:

• Previous experience providing sales support to external field-based colleagues, demonstrating collaborative teamwork and support.
• Proven track record of managing a team who undertake outbound prospecting and cold calling to generate new business sales opportunities.
• Prior use of Microsoft Dynamics CRM or similar CRM systems
• Some knowledge of packaging-related products, including familiarity with some of Macfarlane's products, to effectively support customer inquiries and sales efforts.

What you will get

We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits can include:

• 25 days annual leave (rising to 27 days with service) plus all public/bank holidays
• Contributory pension scheme
• Range of company cars or cash allowance (including electric) for qualifying roles
• Employee assistance program to support & advise with well-being & any issues
• Extensive range of training/development & potential progression opportunities
• Employee discount scheme (discounts on several major retail/leisure brands)
• Annual paid Volunteering Day
• Simply Health/Dental Cover option or BUPA cover for qualifying roles
• Enhanced HR policies relating to various employee rights & entitlements
• Long service awards (5-40 years)
• Charitable giving options
• Financial support with eye-tests/purchasing glasses (DSE users only)
• O2 Mobile discount scheme (up to 25% off)

Your future with us
Here at Macfarlane Group, you truly have the potential to shape your own future and set your own ambitions. We are a large group company where internal promotion and mobility is a key feature of our success. Through tailored career plans, we provide a wide range of structure training & development pathways, utilizing both inhouse expertise to share knowledge and the best-in-class external training partners. There is potential access to management & leadership development, and we work closely with recognised, accredited bodies including the Institute of Leadership & Management (ILM) & the Institute of Sales Professionals (ISP). So there really are no limits to where your journey within Macfarlane Group may take you.
How to apply

We are working swiftly to find the best applicants and hope to hold local interviews ASAP. Please click apply to submit your up-to-date CV. All applications will be acknowledged. If you havent heard from us within 2-3 weeks, please assume your application was unsuccessful.
We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion, or sexual orientation.

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