Customer Services Advisor

2 weeks ago


England, United Kingdom Firmin Recruit LTD Full time

Are you an experienced Customer Services Administrator looking for your next career move?

Our established manufacturing client based in Sittingbourne is seeking an experienced Customer Services Administrator to join their established friendly team.

Our client has been in business for over 70 years in manufacturing and has over 900 associates in 28 offices and production facilities in 13 countries to support their client’s needs. Due to business growth, our client is seeking an experienced Sales support administrator to join their business.

Hours: 37.5 - Monday - Friday - Flexitime

Benefits: Parking, Pension, Flexitime, Gym, 23 days hol + Bank Holidays, Company events

The Role:

To own all new customer price inquiries, working with the sales team to ensure accurate requests are passed through to the operations team to be actioned. Coordinate, maintain, and monitor the quote and same request process for customer inquiries and always maintain and monitor the customer price lists and validity dates, and to provide administration support to the account managers, and sales team where necessary.

Key Accountabilities:

  • To proactively maintain and process all sample request inquiries, identifying issues and potential problems and finding solutions.
  • To maintain and process all quote requests promptly
  • To manage and maintain all customer price lists within the system. Price lists should be reviewed on a 6-month basis and agreed with the Director of Sales
  • To assist in the preparation and processing of Packing Lists as needed
  • assist, when necessary, in organising customer deliveries, including quoting, raising freight purchase orders, and administration of all freight forwarding documents for global shipments.
  • General administration and customer services duties as required

Suitable Candidate:

  • Previous Customer Services Administration experience is essential
  • Previous experience preparing freight forwarding documentation is desirable.
  • Strong oral and written communication
  • Excellent Word/ Excel skills

Due to the location of our client, you will need to drive and have access to your car.

If you have the necessary skills and would like more information about this role, please send your CV.

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