Resilience Manager
1 month ago
Location: Haywards Heath, Home Office (Remote) or Manchester Salary: £55,000 to £70,000 depending on experience Department: Transformation
We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.
Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.
Fancy making a difference in a company that’s changing insurance for good? If you’re a fast-paced, ambitious team player who gets great things done you’ll fit right in here.
We're on the lookout for a Resilience Manager, who'll oversee the strategy and maintenance of the Business Continuity management systems and lead the Resilience function and Team. You'll report to our Chief Transformation Officer, and prepare the business for adverse events that could cause customer harm and, or threaten the delivery of our strategic objectives.
You're cool, calm and collected when it comes to the prevention, detection, response, recovery and learning from operational disruptions or major business incidents involving outages, system failures, cyber-attacks, natural and human disasters.
Being a strong communicator with great interpersonal skills, you'll engage with all levels across First Central, making decisions, driving results and prioritising multiple tasks. With proven project management skills, holding others to account through effective tracking, monitoring and clear communication, your time management and organisation skills will be tip top.
Ideally you'll live a commutable distance to one of our offices in Haywards Heath, West Sussex or Salford Quays, Manchester as we're big on w orking flexibly, you'll spend most of your time working from home, with a day a week in the office - but of course, it’s your choice, if you prefer to be in the office more - that's good with us too.
We’d love to have you on the team if:
- You hold a Certified Business Continuity Planner (CBCP) or other similar recognised certification such as CBCI (Certificate of Business Continuity I nstitute ) or MBCI (Member of Business Continuity Institute)
- Your regulatory knowledge and awareness of requirements driven by regulation (i.e. ISO22301) framework and corresponding requirements are in your toolkit
- Business continuity, risk management and execution of disaster recovery planning experiences, incident and crisis management are your tricks of the trade
Job responsibilities:
- Design and implement Business Continuity policies and standards across the Group, ensuring that the needs of the business are met and that measures also reflect prevailing/emerging regulation and industry best practice
- Serve as the business continuity specialist, technical liaison and primary contact for Business Continuity planning and response. Provide SME consultancy support to all areas of the Group
- Report key business continuity statistics and areas requiring improvement to senior leadership teams. Facilitate Business Continuity forums and represent Business Continuity function in monthly management meetings as required
- Work with the Group's leadership team to develop and maintain Business Impact Analysis documentation and Business Continuity plans and ensure appropriate measures are in place to mitigate the impact of business disruption
- Manage a schedule of internal exercises to verify our chosen Business Continuity strategies, enhance knowledge, competence and confidence across the business, and ensure compliance with Business Continuity certification requirements
- Define a broad range of test events covering multiple scenarios, so that plans can be tested regularly, improved as necessary and kept current and proportionate to the nature, scale and complexity of the risks inherent in the business model of the firm
- Working with business stakeholders, proactively identify, test and revise the relevant capabilities (i.e. people, processes, systems) which mitigate harm in the event of an incident
- Adequately consider the link between business continuity and large-scale change projects and routinely revisit plans in anticipation of 'go-live launches'. Work with colleagues across the business to ensure that our projects and programmes are resilient and that business continuity principles are adhered to throughout the design and implementation phases of all projects, including on and off-boarding of third parties
- Own the content and schedule of Business Continuity training of all colleagues
- Plan and take part in internal and external audit reviews demonstrating compliance with the requirements of all relevant policies, regulations, standards, frameworks and processes
- Oversee the day-to-day execution of business continuity plan responsibilities and serve as the escalation point for key issues and risks
- Attend and present on business continuity plan compliance and risks at relevant first line governance meetings
- Review third party and outsourcing risk assessment documents, input into business continuity plans and strategies to ensure continuation of services across the Group
- Design and implement a suitable Business Continuity performance measurement system including leading and lagging indicators
- Assist in driving compliance by ensuring that Business Continuity policies, procedures and methodologies are being followed
- Apply understanding of assigned business process to identify gaps and propose continuous improvement measures
- Strong leadership, performance management, mentoring and development of all line reports. Identify workforce capability gaps and take action to address to ensure successful delivery of the business plan
- Ensure compliance with company policies, and relevant standards and regulations at all times to improve risk management and ensure strong audit performance.
- Responsibility for maintaining department risk registers (as applicable), providing evidence and commentary for controls, updates for mitigation actions and maintaining control matrices and attestations
- Depending on the business need and only in the event of major incidents, the role holder is required to be available to provide support outside of normal working hours; frequency and timings depend on the incident itself and the role holder will be informed with as much notice as possible
Job Specific Competencies:
Experience
- Significant experience in business continuity, risk management and execution of disaster recovery planning experiences, incident and crisis management
- Experience of managing multiple projects in parallel and taking ownership of all activities to ensure all tasks delivered on time
- Strong business and commercial acumen, able to understand complex business needs and drivers
- A proven strategic mindset while being flexible and creative to encourage and seek innovative approaches
- Track record of developing and maintaining strong senior stakeholder relationships
- Experience in an administrative role
- Experience of reporting, compliance monitoring and data visualisation
- Experience of process/workflow design and implementation
- Experience of senior stakeholder management and presenting to senior stakeholders
- Experience of reviewing and improving business continuity best practices
Skills & Qualifications
- Strong regulatory knowledge and awareness of requirements driven by regulation (i.e. ISO22301 framework and corresponding requirements)
- Certified business continuity planner (CBCP) or other similar recognised certification (e.g. CBCI or MBCI)
- Strong communication and interpersonal skills with an ability to engage at all levels of the organisation, make decisions, drive results and demonstrated ability to prioritise multiple tasks to meet overall objectives
- Strong project management skills, holding others to account through effective tracking, monitoring and clear communication
- Excellent time management and organisation skills, able to prioritise tasks using judgement to manage/escalate issues. Organised and understand sense of urgency
- Ability to plan and deliver complex exercises and tests
- Ability to simultaneously focus on multiple high-priority tasks
- Ability to work with a team or independently to drive results and meet deadlines
- Strategic thinker being able to discern themes from multiple sources of information to formulate broader agenda and see it through to implementation
- Stakeholder management and leadership, demonstrated ability to influence leaders at all levels of the organisation
- Sound judgment and professional maturity to proactively outline and solve problems
- Strong analytical skills including experience of turning data into insights
- Strong problem solving skills with proven track record of delivery
- Highly proficient skills in Word, Excel, PowerPoint
- Ability to adopt a customer-centric approach ensuring that the business stakeholders are satisfied with the service delivery
Behaviours
- Curious mindset & a relentless focus on value
- Structured / scientific thinking and tenacity to drive for improvement
- Self-motivated and enthusiastic
- An organised and pro-active approach
- Ability to influence
- Target driven, and results focused, striving to drive improvements that contribute to the success of the business
- Commercial awareness and acumen with the ability to plan and deliver improvement activities
- Organised and pro-active approach to tasks, taking initiative to make decisions
- Flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values
- Emphasis on attention to detail and accuracy
- Ability to work independently and as part of a team
- Coaches, mentors, empowers and motivates colleagues
If you like how we roll ... then click on apply It’s a great place to work…
What can we do for you?
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here .
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.
We’re happy to discuss flexible working during the recruitment process.
As part of our Women in Finance Charter pledge, we've committed to having 30% of women in leadership roles by the end of 2023.
86% of people would recommend a friend to work at First CentralSimply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and more
Flexible Bank HolidaysEight flexible bank holidays; you can choose which festivals you observe
We’re passionate about it. Everyone gets a paid day off annually to volunteer
Electric Car SchemePlug into our Electric Car Scheme for a deal with insurance, road tax and servicing
Flexible WorkingWe’re flexible; most roles let you mix office and home working. We work fluidly around core hours
Your Time in NeedYour Time in Need: five days’ leave so you can deal with life stuff. We’ll support you
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