Retail Store Manager
3 weeks ago
Overview
Facetheory is looking for an experienced and engaged Store Manager to lead and launch our first retail experience & flagship store. Facetheory is due to open in the Quadrant Arcade in Piccadilly W1 this Spring.
Ideal candidate
Facetheory is looking for a skincare aficionado to launch our new-concept store called Facetheory Labs, where we will operate a retail space, a skincare lab and a space for influencer activations. We are looking for a social media enthusiast that is happy to work with our in-house advocacy team to drive retail-led content on our social channels. We also look for someone who is keen to drive customer loyalty events for both our active subscribers and new customers.
Lastly, we also look for someone who is keen to participate in our circular vision and help drive concepts in-store; we will work with relevant advisory bodies to bring to life our dream to have a recycling or refill centre as part of our retail concept.
You will run a business that is based on an omnichannel approach. You have a solution-led and result-oriented mindset and you will develop and implement strategies to drive footfall through the local community and experiential retail.
You will be managing, motivating your team to achieve key performance indicators and targets. Creating a teamwork environment and continuing a company culture that is authentic, optimistic and driven by results and customer satisfaction.
Key Responsibilities
STORE MANAGEMENT
- Achieve budgets and KPI targets set by your manager
- Analyse performance and take relevant actions on areas of improvement, in order to develop business growth
- Diligently following up on action plans put in place
- Aligning business priorities and action plans together with your manager
- Setting daily, weekly and monthly expectations of store results and individual team performances and following up persistently
- Organise and provide effective training and workshops with the team using tools provided by your manager and Training team
- Deliver Weekly and Monthly reports for wider team
TEAM MANAGEMENT
- Leading by example the team in store
- Coaching, motivating, inspiring and challenging team in order to optimise performance
- Ensuring all team members are fully trained on all skincare categories
- Organising monthly staff meetings
- Recruitment and onboarding of team members
- Ensuring HR policies and procedures are met at all times
- Execution of yearly appraisal
OPERATIONAL MANAGEMENT
- Ensure store and stock room are presentable easy to navigate at all time
- Responsibility for weekly stocktake and shrinkage results
- Responsibility for all operational and commercial activities, including handling deliveries, till procedures, returns processing, claims processing, and omnichannel procedures
- Organisation and implementation of in-store events together with the marketing team and your manager
- Ensure all VM guidelines are put in place and follow up regularly on standards with VM management
Professional Qualifications
- Proven management background with at least 2 years of store management and team-leading experience
- Strong customer relations and CRM experience.
- Experience working within a skincare
- Sales-driven, results motivated and goal-oriented
- Excellent communication skills
- Experience with leading, motivating and providing excellent sales training to team Excellent understanding of performance analysis to help drive the business
- Ability to work in a fast-paced environment
- Is fluent in English
Personal Qualifications
- A good communicator with people of all hierarchies
- Highly organised, structured and service-minded
- Team player yet is able to work independently
- Willing to take a hands on approach
- Loyal and engaged in your workplace
- Passionate about both the brand and the skincare industry
- Open-minded attitude towards life and the people within it
Specifics
- Start Date 1st June 2024
- Full time and on-site (fixed location)
- Holiday: 28 days + Bank Holidays
- Stakeholder Pension Scheme
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