IT Support Engineer

1 month ago

Paignton Devon, United Kingdom Curo Services Full time

Technical Support Engineer - Hands on Lab Equipment - Devon
Subject - Technical Support Engineer - Hands on Lab Equipment - Devon
Job Title - Technical Support Engineer
Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression
The Candidate - As a Support Engineer, you will leverage your technical expertise as an integral part of the company's mission, to deliver exceptional technical support to their international household name and industry leading clientele. The Role - Your responsibilities will include diagnosing and resolving issues related to advanced, test and simulation systems, troubleshooting component failures, addressing software bugs, resolving documentation issues, and providing guidance to customers. This collaboration is vital in maintaining the company's reputation for delivering innovative and reliable solutions to high-profile organizations worldwide.
As a member of Support Services, work with the global support team to provide customers and end users with product and technical support by performing the following duties.
Responding to incoming Service Requests from customers, sales engineers and sales team via online portals/applications email and phone.
Suggesting, preparing and delivering solutions to customers for both hardware and software problems.
Liaising with software/hardware engineers to analyse and resolve complex customer issues and to report identified hardware or software design flaws.
using the companies CRM tools (Salesforce/Jira).
On-site installation and technical support for customers when required.
Providing level 1 hardware repair and calibration services for customers.
Assisting in distribution of software and hardware upgrades to customers.
Maintaining literature available through the support website
Direct experience providing technical customer support.
Flexible and dedicated approach.
Experience with the Linux OS.
Experience with tools such as Salesforce and Jira.
To apply for this Technical Support Engineer permanent job, please click the button below and submit your latest CV.
Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.

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