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Customer Service Coordinator

1 month ago

United Kingdom AB Agri Full time

Customer Service Coordinator - Rugeley

Job Title: Customer Service Coordinator

Location: Rugeley, Staffordshire, UK

Contract / Shift: Permanent – Full time – Monday – Friday

ARE YOU:

  • Someone who thrives on providing exceptional customer service to high-profile clients.
  • Confident in handling multiple priorities while handling complex internal and external interactions?
  • Ready to join a diverse and inclusive team, with opportunities for career growth?

If so, we’d like to hear from you

Role Overview
We are seeking a Customer Service Coordinator to join our team as part of growing team. You will have an important role in ensuring seamless operations for our pet and equine product lines, liaising with renowned customers like Equine America, Mars, and Nestlé.

Responsibilities:

  • Manage the complete customer order journey, from input to delivery and invoicing.
  • Be transparent with customers, managing expectations and proactively addressing issues.
  • Liaise with internal teams, including Technical, Planning, and Credit Control, to resolve pricing, product, or account queries.
  • Monitor order dispatches and investigate delays, ensuring customers are promptly informed of any adjustments.
  • Build positive relationships with hauliers to guarantee seamless deliveries.
  • Handle urgent/animal welfare orders efficiently in coordination with Nutritionists and Planning.
  • Attend monthly species meetings, sharing updates on key issues and wins.
  • Reduce returns and rejections by getting it right the first time, as measured by monthly credit reports.
  • Ensure timely and accurate invoicing within 24 hours of delivery or collection.
  • Collaborate with Finance to resolve bulk delivery invoicing and period-end reporting issues.
  • Investigate and resolve customer credit note requests and log complaints for continuous improvement.
  • Share best practices across the team, supporting alignment and professional development.

About you:

  • Ideally, you have experience in a similar customer service role within an agricultural business.
  • Excited about customer service with great attention to detail.
  • A credible, omitted and forward-thinking team player who thrives under pressure.
  • Good Excel with strong timekeeping and organisational abilities.
  • Proactive, with the ability to work on your own initiative while knowing when to escalate issues.
  • Flexible, driven, and motivated by the desire to be effective and improve every day.
  • A great communicator, adept at building relationships with both internal and external stakeholders.

About the Company

Rewarding your passion

When you join us, you'll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you - from day one.

About us

Premier Nutrition are a leading provider of vitamin premix to manufacturers of animal feed across Europe and Asia and offers expert advice to customers from some of the worlds leading nutritionists.

We’re part of AB Agri, the agricultural division of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry. What sets us apart is how we delight our customers - and that’s because of great people like you. People with different life experiences who share common values. Together we’re building a fair, innovative and inclusive culture.

As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.

Application Notes

We hope you feel that AB Agri is somewhere you can thrive and so we’d love to hear from you. We get a lot of applications for our roles and sometimes need to close the process early so register your details and upload your CV via our careers website as soon as you can – it will only take a few minutes.

When you do, we’ll ask you some equal opportunities questions just to ensure our recruitment process is inclusive – or show us areas we can improve. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions and this won’t affect your application.

Apply today or contact our recruitment team for more information.

Agencies and media sales

AB Agri group politely requests no contact from recruitment agencies or media sales. We don’t accept speculative CVs from recruitment agencies nor accept the fees associated with them.