Service technical lead

5 days ago

Durham County Durham, United Kingdom CK Group Full time

CK Group are recruiting for a Technical Service Lead, to join a global chemical manufacturing company at their facilities located in Durham, on a permanent basis.
Our client is a leading chemical manufacturer, specialising in producing thermoplastic products and exporting them globally.
This Technical Service Lead position is located in Durham, UK.
Reporting to the Technical Manager you will be responsible for managing customer relationships, providing expert technical support, and driving the continuous improvement of clients PVC compounds to meet and exceed customer expectations. This role requires an understanding of plastics compounding (preferably relating to PVC), extensive experience in technical service management, and a proven ability to drive customer satisfaction and product innovation across a diverse range of applications.
Leading a team of experienced professionals (technical service technologists, regulatory), providing guidance, support, and training.
Customer support: Collaborating with customers, understanding their needs and challenges and developing solutions to enhance product performance and application outcomes.
Collaborate with the Quality team and support the resolution of quality issues.
Degree qualified in Polymer Science, chemical engineering, Material Science or related field; Highly experienced within a compounding industry (preferably PVC), with a strong focus on technical service and customer support.
Extensive experience working with a wide range of end-use applications for plastics compounds, such as construction, automotive, medical, and consumer goods.
Knowledge of regulatory requirements and industry standards applicable to PVC compounding manufacturing (beneficial).


Pension salary sacrifice option available.
Death in Service 6 x salary if have financial dependants, 4 x salary if no financial dependants.
Discounted BUPA membership.
Employee Discount Scheme.
Employee Assistance Programme.
Free Will Writing / discounted for partners.

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