SQL Application Support Engineer
1 month ago
Application Support Engineer
Akkodis are currently working with a market leading software and solutions provider to recruit an experienced Application Support Engineer to join a growing support team which provides essential software support to high profile clients.
Our client is looking for an experienced Application Support Engineer with proven experience working in a fast paced environment providing application support for multiple products.
Support software applications/systems via e-mail and telephone.
Maintain excellent levels of customer satisfaction by providing excellent support in line with SLAs.
Investigation and resolution of in-life issues related to software products and managed service solutions, both directly with customers and through service management partners.
Communicate effectively with customers, IT representatives, and partner support teams.
Update and maintain internal support reference systems software and solutions, as well as carrying out updates on managed service customer sites.
Handling UAT tickets from software releases and working with our development teams to find adequate solutions to UAT failures.
Experience working within a team supporting software applications/systems via e-mail and telephone.
Excellent understanding of application support.
Proven ability to operate in high pressure situations, successfully handle multiple priority incidents and possess a high level of discipline while remaining flexible.
Proven ability to communicate in writing and verbally, at all levels both internally and customer facing.
The ability to understand customer requirements, user workflows, business logic and the downfalls of a poor user experience.
Experience or exposure to SQL.
An understanding of the ITIL Service Desk Framework.
If you are looking for an exciting new challenge to join a leading application support team and gain continued development and training, please apply now.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
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