Logistics, Planning and Supply Chain Co-ordinator

2 weeks ago

United Kingdom Galderma Pharma S.A Full time

Head of Supply Chain Canada page is loaded Head of Supply Chain Canada
Apply locations Thornhill time type Full time posted on Posted 5 Days Ago job requisition id JR010144 Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Head of Supply Chain
The Head of Supply Chain is responsible for leading Galderma Canada’s supply chain, customer service and outsourced logistics operations. The key functions of this role include development and execution of strategy, identifying and maximizing efficiencies and driving continuous improvements through cross-functional collaboration with local process owners and global counterparts. This role has direct reports in Supply Chain and Customer Service with the potential for areas of oversight to grow as the company evolves. This role also manages 3PL/ relationships with a focus on ensuring key performance indicators are met and appropriate and timely resolutions of logistical issues.

Customer Service & Logistics
Ensure best-in-class customer experience and engagement by leading the Customer Service Transformation strategy, and develop performance metrics for change management measurement.
Identify and lead opportunities for continuous improvement including but not limited to streamlining of workflows, development of customer service tools and processes, CRM enhancements etc.
Lead and develop the Customer Service team, provide coaching, mentoring and direction as required 
Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping
Manage inventory levels for accuracy, efficiency and timeliness
Maintain a strong understanding of delivery requirements and transport costs (Inbound and Outbound) to ensure the means being used for transporting products and supplies are cost-efficient and effective
Ensure carrier compliance with company policies or procedures for product transit and delivery
Identify and manage KPIs with all customers, warehouse and transportation (on-time, shipping, receiving, inventory, returns, damages)
Review and approve all distribution invoices for trade/sample management and marketing materials
Supply Chain
Develop and implement the supply chain strategy including systems/tools/process improvements for procurement, planning, logistics, fulfillment, warehousing and inventory management
Organize and Enable the Demand Planning process with all stakeholders and planning and forecasting tools
Maintain daily tier 1 meetings with supply chain team, as well as weekly operations meetings with CLT to cover operations in the short term (S&OE)
Lead and develop a team of supply chain associates, provide coaching, mentoring and direction as required
Manage all KPIs associated with Supply Chain (MOH, DPA, DPB, Distribution Costs, COF, Bad Goods)
Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure adoption of above Supply Chain KPIs
Work with Regulatory team to ensure compliance with the business process
Optimize inventory projections based on open purchase orders, and review safety stock requirements for critical products  
Knowledge of direct to customer, retail/wholesale pharmaceutical-specific customer service is required; (CPG or Aesthetics market knowledge would be an asset).
~ Minimum work experience: 10 years in pharmaceutical or consumer goods industry, min. Logistics designation (Canadian Logistics Professional – strongly preferred) or ASCM certification such as CSCP or CPIM
~ Knowledge of pharmaceutical regulatory environment (Health Canada)
~ Proficient in standard logistics software, MS Outlook, Excel, Oracle, SAP, Word, PowerPoint
~ Excellent communication skills, both oral and written (French an asset) with strong negotiation and persuasion skills, with
~ Ability to travel to Europe (5%) and within Canada (25%)

Pension program after one year of service (company contribution of up to 10%)
Tuition Reimbursements
If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
The next step is a virtual conversation with the hiring manager 
Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals.

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    Head of Supply Chain Canada page is loaded Head of Supply Chain Canada Apply locations Thornhill time type Full time posted on Posted 5 Days Ago job requisition id JR010144 Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and...

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