IT Support

4 weeks ago

Telford Shropshire, United Kingdom DeterTech | UK & IE Full time

Job Description

Make a difference

At DeterTech we give peace of mind to people and communities, every day. Making the world a safer, more secure place is what matters to us. And it’s what sets us (and you) apart from the crowd. DeterTech continues to grow and has big plans for the future. See how you can contribute to our future success.

What’s expected of you?

  • Working as Group IT Support, you will be reporting to the Group IT Manager. Your main duties will include:
  • Procurement, installation, configuration, maintenance and support of all IT and telecommunications equipment and services throughout the group, including all onsite, offsite and cloud-hosted server, network and user infrastructure.
  • Perform user IT inductions, equipment handover and training, both remotely and in person.
  • Maintenance of the Mobile Device Management system for the group, ensuring the required security, access and reporting levels are met.
  • Support the group-wide information management system, including local and cloud-hosted domain security and administration, site-to-site network communications, remote user access and security.
  • Support the group-wide email and collaboration systems. Assist with the setup, configuration and maintenance of user mailboxes, distribution groups, security permissions, malware protection, transport rules and traffic management.
  • Management of the physical access control system, oversight of all access tokens, maintaining audit trails and reporting, in accordance with the group information security policies and accreditations.
  • Support ongoing group-wide expansion projects, including the installation of infrastructure across the group sites, migration of existing information and processes, information systems upgrade and expansion, liaising with suppliers and consultants as required.
  • Supporting the Group IT function with ad-hoc projects and any other duties commensurate with the role.

Professional experience and qualifications:

The ideal candidate will have 1-2 years previous experience in a similar role and will possess qualifications in one or more of the following areas - Computer Science, Networking, Systems Administration, Database Management, Cybersecurity.

Personal Attributes:

The ideal candidate will be personable, well mannered and possess good communications skills, both remotely and in person. They should have some previous experience of a user-facing role and be keen to learn new skills

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