Technical Support Specialist

3 weeks ago


Fareham Hampshire, United Kingdom ARM Full time

Our client are seeking a dedicated and motivated technical support specialist to join their expanding team based in Fareham. The technical support specialist will play a central role in supporting all departments with various technical aspects of their organisation.
Knowledge of Databases and the ability to read or understand code (HTML or XML) would be highly desirable.
This role is on-site in Fareham with Fridays working from home.
Initial testing, reproducing and validating.
QA Testing of resolved issues and managing their release to production.
Responding to incoming queries from clients or members of the public by email or phone.
Account Setup and Management - Setting up new accounts and updating existing accounts with new information.
Strong technical ability with a thorough understanding of databases, website coding (ability to read/understand code, this person does not have to be able to write code) as well as bug analysis and documentation.
Strong communication skills, with the ability to communicate with clients of all level and also internally with cross-functional teams and senior-level stakeholders
Proficient in using CRM systems and other technical tools to manage technical issues, track resolution activities, and generate reports.This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM").



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