Senior Technical Support Engineer
4 days ago
IT Support Engineer – Bournemouth – 3 Months – Inside IR35
Provide effective IT support to all clients both onsite and remotely.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Supporting and maintaining Microsoft 365 (Including Azure AD and Intune)
Monitor and maintain computer systems and networks.
Liaise with clients and third parties to help with system set ups and resolve issues
Install and configure client laptops, desktops and servers.
Ensuring that appropriate customer communication and ongoing updates are provided for the lifespan of any issue or request.
Work continuously on a task until completion (or refer to third parties or senior team if appropriate).
Undertaking small to medium sized IT projects as instructed by the Service Desk Team Leader.
2+ years working in a technical service desk
~ The ability to communicate confidently and clearly to customers both face to face and over the telephone.
~ Sound understanding and support experience of Microsoft Office 365, Windows Server 2012-2022, Active Directory, Windows 10/11.
~ Experience with Microsoft Cloud systems / Migrations
~ Existing Microsoft certifications (or working towards)
~ Willingness to travel as required to client sites for the purpose of onsite support using Company Van.
Strong working knowledge of Server and Workstation systems.
Experience of Firewall and Network Security Technologies
Strong understanding TCP/IP networking, including experience with routing, VLAN, VPN, Wireless.
Monday to Friday - 8:30am to 5pm
Full Driving Licence is ideal
We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.
If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
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