Senior Business Relationship Manager

4 weeks ago

Manchester, United Kingdom Manchester University NHS Foundation Trust Full time

An exciting opportunity to build your career at MFT within the Digital Team. We have implemented a portfolio approach to business change and the Business Relationship Manager is integral to leading liaison and developing requirements from end users to be considered as part of strategic and tactical change initiatives. The Business Relationship Manager is a pivotal role within Group Informatics to support translation and analysis of requirements for change initiatives across the group's services. Aligning change requirements with the Trust's Digital Strategy and developing requirements to feed into demand planning.


Working across specific operational and clinical groups the Business Relationship Managers will represent Informatics and advocate for the hospital services who they serve.
Produce, high quality, professional advisory service to Group Informatics customers on all areas directing queries appropriately, articulating the art of the possible, practical risks and business impact. Formulate long- term strategic plans, involving uncertainty which may impact across the whole organisation.


Influence the development and management of the service and product lifecycle, ensuring that services are correctly marketed and launched to deliver maximum business value/impact and the pipeline of new services/products is managed and maintained to ensure that the business impact of legacy and retiring services is minimised. Propose policy or service changes, impact on own area and beyond own area proposing changes to and redesigning service as required across the organisation. Maintain an acute awareness of strategic business change with the ability to work to consistently changing deadlines, priorities, stakeholders, and restrictions.
MFT is one of the largest NHS Trust In England with a turnover of 2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.


Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive our Electronic Patient Record system which launched in September 2022.


We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Diversity Matters


MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.


Master's degree level or equivalent & Professional clinical knowledge acquired through degree supplemented by diploma level specialist training, management qualification or equivalent and experience
Project/Programme Management & Change Qualification

Ability to travel between sites


In depth specialist knowledge and expertise across a range of disciplines including Demand Management and Project Management
Experience of working closely with executive directors and senior managers on complex time sensitive and confidential issues
Experience in staff management and knowledge of tools to best support staff in the workplace
Experience in managing large projects within health or corporate function
Experience of Financial Management
Knowledge of NHS Technology policy and regional priorities
Knowledge of NHS agenda for change policies
Manchester University NHS Foundation Trust

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