Complaints Manager

1 month ago


Leicester, United Kingdom Jenrick Engineering Full time

As QESH Manager you will ensure that the company's product portfolio is fit for purpose, is consistent and meets both internal and external requirements, including legal compliance and customer expectations.

The goal is to help preserve our reputation by ensuring that our products and services are capable to drive sustainable growth.

Implement all relevant procedures described in the Quality Management System (QMS) and ensure compliance
Devising and implementing environmental frameworks, policies and procedures
Managing audits on environmental projects and practices as the business compliance grows.
Respond to customer complaints putting in containment actions, full analysis, poka-yokes (error proofing), and implementing short-term and long-term countermeasures
Champion a program for the implementation and sustainment of a continuous improvement culture and environmental awareness and commitment.
Update quality documentation and communicate to carry forward lessons learned from quality concerns in new customer contracts
Develop quality-process links with customers in line with Production Part Approval Process (PPAP) and Advanced Product Quality Planning (APQP)
Work with purchasing staff to establish quality requirements from external suppliers
Define quality procedures in relation to operating staff
Ensure compliance and assist with adherence to the Quality Management system (ISO9001)
Devise and deliver in-house training for quality awareness
Report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system
Manage the Supplier Key Performance Indicators (KPIs)
Keep up with current and developing manufacturing and engineering trends that concern product quality

Knowledge of quality systems and measurement · Strong knowledge of Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), Failure Mode and Effect Analysis (FMEA) · Understanding of engineering drawings and manufacturing processes · Planning and prioritizing activities

Relevant business/commercial or manufacturing/engineering degree preferred, or ONC, A Levels, BTec Diploma Level 4 or equivalent NVQ level 4 qualification
Previous experience in a high volume manufacturing automotive environment or Tier-1 supplier to the automotive industry
Measurement system and analysis
Review, update and maintain the companies HSE Policies and Procedures
Liaise with the Local Authorities and Environment Agency
Conduct regular risk assessments and audits to identify hazards, evaluate risks, and implement appropriate control measures to mitigate occupational health and safety risks across all areas of the foundry operations.
Stay abreast of emerging health, safety, and environmental trends, regulations, and best practices, and proactively incorporate relevant changes into the organisation's HSE management systemNice to have but not pre requisite:

Hold a NEBOSH General or IOSH/CMIOSH, NVQ Level 4, NCRQ or Equivalent in occupational health and safety
Ideally have an environmental management qualification such as IEMA but not essential



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