Customer Service Representative

1 week ago

United Kingdom Sim Local Full time

Customer Service Representative

We are seeking someone to join our night shifts for UK/IE time zones. The available shifts are from 3 PM to 11 PM and from 8 AM to 3 PM. We require availability for working weekends and bank holidays.

We are the global leader in travel SIM card and eSIM retail. Sim Local is one of the world’s largest mobile connectivity providers in the travel sector with offices in Dublin and London.

Job Summary:

As a Customer Service Representative, you will play a vital role in ensuring an exceptional customer experience. You'll be responsible for managing day-to-day customer queries, maintaining high service standards, handling complaints, and collaborating with various departments to drive our business forward.

Key Responsibilities:

  • Manage customer inquiries via Zendesk .
  • Enforce high service standards.
  • Handle complaints and provide resolutions.
  • Work towards departmental objectives using KPIs.
  • Develop and maintain good working relationships with Retail, Operations, Sales and other functions, plus any external stakeholders.
  • Work closely with the Head of Operations and Customer Service Manager, to create a strategy to enhance the current team’s capability and skills.
  • Proactively analysing, assessing and interpreting operational performance statistics, completing a regular commentary, detailing the overall department performance, successes and identified opportunities.

What skills do I need?

  • Customer-focused with problem-solving skills.
  • Strong people management and adaptability.
  • Excellent communication and attention to detail.
  • Cost-effective decision-making.
  • Positive "Can Do" attitude.
  • Highly Computer literate.
  • Strong interpersonal and communication skills, written and spoken; ability to build effective relationships with stakeholders at all levels of the business, proven experience in leading people through change as well as driving the strategy for change.
  • Speaking another language is a must

This is a fantastic opportunity to join a company that cares about its people, likes to promote talent from within, and is continually growing in new markets. This role offers the opportunity to lead a dynamic mobile development team within a flexible and innovative environment focused on delivering a best-in-class mobile application. If you don’t have all the requirements but this could be the right role for your career, apply for this position. We are looking for the best cultural fit.

To apply for this position please forward your CV to: Careers@simlocal.com

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