Implementation Consultant

4 weeks ago

Bristol, United Kingdom GEM Partnership Full time

Implementation Consultant

Location - Bristol

Salary - GBP50,000 - GBP60,000 per annum

My client is a rapidly growing technology/SaaS organisation offering a unique portfolio of services to the construction sector across the UK and internationally. These include:

  • A fast-evolving SaaS contract management platform which has gained an impressive 45% penetration into the top 100 construction companies in the UK with more than 10,000 active users.
  • A well-established portfolio of training resources to the industry, supported by an impressive team of 250+ industry experts.
  • A complimentary FAQ technical repository, again supported by industry experts, with more than 13,000 active users, and over 7,000 questions answered to date.

Growing at a significant rate and now looking to add an Implementation Consultant to the team.

Role and Responsibilities

  • Work with customers to Implement products in line with their specific requirements.
  • Manage the full project lifecycle, including milestones and tasks.
  • Deliver end user training remotely, and on site.
  • Provide front-line support to the customers you re currently implementing.
  • Provide support to other departments internally.
  • Attend meetings or seminars as required.
  • Bring customer feedback to development and product managers in a constructive way

The Person

  • A passion for dealing with customers and systems.
  • Excellent interpersonal skills, demonstrating patience when working with individuals who have different levels of IT skills.
  • Experience of software system implementations and Construction sector background (ideally Surveying or Construction Management)
  • Good general understanding of computer systems & mobile apps.
  • Full driving license.
  • Be fully conversant with product portfolio
  • Engage with and support the sales, customer success, content, and product teams to help drive us forward - we are a small growing business so collaboration as one team is key.

The role can be based UK wide, although you will be required to travel to the Bristol HQ circa 1x per month. If you feel you have the qualities our client is seeking, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call our Newcastle office.

GEM Partnership is acting as an employment agency on this vacancy.

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