Director of Support Management

Director of Revenue and Distribution – Watergate Bay Group | Watergate Bay, SeaSpace, Another Place At Watergate Bay Hotel Group we believe happiness is simply made. This exciting role will be based at our St Mawgan, Newquay Head Office location, The Hangar, and offers the potential for predominantly working remotely.
Within our group, you'll find Watergate Bay Hotel and SeaSpace Aparthotel, both located in Cornwall. We also operate two Another Place Hotels: The Lake at Ullswater and The Machrie on the Isle of Islay, approximately a two-hour ferry journey from mainland Scotland.
Our Director of Revenue and Distribution role:
Reporting to our CEO your key purpose will be optimizing the Group's revenue streams, and influencing all revenue decisions through data, analysis, and intelligence. You'll be responsible for the planning, managing, and optimising of the Group's revenue streams to achieve commercial targets.
You'll also work collaboratively, strategically and tactically with the wider commercial, operational and finance teams to ensure all revenue and distribution strategies are connected to brand, sales, marketing and operation plans.
As part of the Watergate Bay family of hotels, you'll be working with a vibrant, proactive and experienced team who are known for delivering a groundbreaking lifestyle experience.
As our Director of Revenue and Distribution you'll be:
Establishing, executing, managing and developing a distribution strategy for each brand and each hotel, connecting to the wider business and brand strategy.
Creating strategies through the brand lens of the individual hotels to promote a positive brand experience and reputation.
Developing a rooms revenue and pricing strategy for each brand and each property.
Developing a reservations strategy that focusses on efficiency, commercial performance, guest service, optimising technology and team engagement.
Supporting our executive team with new property/opportunity appraisals and ad hoc business cases as required.
Providing line management to the revenue and reservations manager and performing associated management tasks.
Delivering an efficient organisational structure for the revenue, distribution and reservations teams.
Providing leadership/mentorship coaching and performance management to all direct reports and ensure the company wide tools are being delivered across all operational areas.
Driving incremental revenue and profit for the hotel using a rational, disciplined decision-making processes.
Adept at managing risk.
Maximising bookings with a thorough understanding of all booking channels and management of inventory, content, and rates.
Managing the technical elements of pricing (rate loading, building).
Establishing pricing strategies for each hotel, utilising segmentation, with an awareness of current, future, and historic, market conditions and trends.
Delivering all relevant elements of our people and culture strategy, with an emphasis on training, events, retention, and recruitment.
Championing our sustainability and wellbeing initiatives.
Strong communication with a proactive leadership style that aligns with our brand ethos.
Proven management experience.
Commercially aware with strong organisational skills, evidenced by experience of project management.
Data-focussed decision-making with an emphasis on experience in the hospitality sector.
Technology focussed, with an awareness of emerging trends within finance and hospitality.
An interest in modern hospitality and a desire to innovate.
Team social events throughout the year
~ Business related performance Bonus
~ Salary Sacrifice Pension Scheme
~ Medical Cash Plan
~ Death in Service Benefit
~ EAP programme
~Enhanced maternity and paternity pay (based on service)
~ Company sick pay
~ Extra annual leave when you have been with us for two years or more
~ Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances

From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals.
If you would love to join us as our Director of Revenue and Distribution, apply now and be part of our journey at Watergate Bay hotel, a wonderful place to work.