Server Support Engineer

1 week ago

Portsmouth Hampshire, United Kingdom Parker Shaw Full time

As a Website Support Developer, your role will be focused on building client relationships, resolving their important website issues and implementing fixes to keep busy client sites active and running. As an agency, we primarily focus on custom WordPress builds so, this is an essential CMS to be familiar with for this role.

Your role will involve working closely with other members of the web team, such as Designers, Developers, Account Managers, Project Managers and more. Receive, prioritise, action and resolve website support tickets for our website support clients
Action tickets that involve detailed awareness of WordPress, themes and back-end functionalities
Ensure website code is always best practice, up-to-date and scalable
Complete timing estimation sheets to help with AdHoc work projects
Ensure regular maintenance of existing client websites
Optimise web assets for speed, including images, CSS files, and JavaScript files.
Regularly update the project manager or team lead on progress or any roadblocks.
Support with maintenance and updates of support Clients, ensuring continued functionality and compliance with the latest web standards.
Use of AI tools to assist with projects to increase development efficiency and improve documentation
Knowledge of Front-end Technologies - CSS, HTML, JavaScript (including libraries)
Experience with WordPress, including custom theme and plugin development
Experience with Advanced Custom Fields (ACF)
Ideally, have knowledge in one server-side technology such as PHP
WordPress

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