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4 months ago
Business Intelligence Analyst Hybrid - 1 day a week in office
£A passionate non-profit that reinvests all profits into its members and services, they deliver education and develop qualifications. They create the opportunity to connect and provide community for both individual and corporate members.
An exciting opportunity has arisen within the Corporate Services department for a Business Intelligence Analyst to join the team. The successful candidate will become a key member of the Business Intelligence team who are striving to drive data driven decision making processes and looking to create exceptional value for members and customers. The Business Intelligence Analyst will effectively manage a variety of processes and tools that analyse business information from different sources and transform it into actionable insights that inform strategic and tactical decisions. This role will involve analysing membership data, financial information, operational performance and industry trends to support strategic planning, identify opportunities, optimise operations, enhance customer satisfaction, and gain competitive advantage, while supporting an organisation-wide adherence to data governance.
Deliver business intelligence that brings knowledge and actionable insights into the decision-making process for all stakeholder groups, helping achieve business goals.
- Support the design and build of business intelligence/analytical platforms that allow for data aggregation to deliver insights.
- Work with the Head of Business Intelligence to implement the Data, iNsights, and Action (DNA) strategy across the business by collaborating with all relevant stakeholders and departments.
Data Analysis:
- Conduct in-depth analysis of large datasets, including membership and qualification candidate data, to identify opportunities, trends, patterns, and correlations.
- Interpret and communicate insights derived from analysis of internal data (sales, financial information) and external data (market research, industry reports) to support business decisions.
Reporting and Data Visualization:
- Create and maintain reports and dashboards for various stakeholders, visualizing data insights clearly and understandably.
- Utilize BI tools to create visualizations that effectively convey complex information.
- Produce data that presents important company (and product) performance against the rest of the market and key competitors.
- Provide data and insights to other teams and functions to better understand market trends and consumer behavior.
Data Interpretation:
- Work closely with business teams to understand their requirements and translate them into analytical solutions.
- Provide actionable recommendations based on data analysis to support strategic initiatives.
- Extract and analyze data from business systems and databases such as CRM, SurveyMonkey, social media monitoring, Google Analytics, and PowerBI.
- Performance Monitoring:
- Monitor and analyze the performance of key business metrics against business goals and objectives.
- Data Quality Assurance:
- Ensure data accuracy and integrity by implementing and enforcing data quality standards.
- Collaborate with data governance and IT teams to maintain high-quality data and ensure compliance with data protection regulations and best practices.
Relationship Building and Communication:
- Build strong working relationships with external agencies and research partners to deliver beneficial research and insights to support future plans and strategy.
- Support the training of staff on data literacy and the use of BI tools.
Excellent data and analysis skills
• Evidence of turning analytical data into useful insights
• Evidence of building effective relationships both internally and with suppliers
• Experience of producing reports and building dashboards displaying data and information
• Ability to create simple messages out of complex data
• Effective PC skills including Outlook, Word, Excel, PowerPoint, MS Teams
