IT Service Desk Engineer

3 weeks ago


Reading Berkshire, United Kingdom AllPoints Fibre Full time

The Service Desk Engineer at AllPoints Fibrewillbe responsible for all tickets coming into the Service Desk and approved support channels. You will be the face of IT and will aim to resolve all support requests on the first ask, collaborating with your colleagues in 1 st and 2 nd line to maintain service excellence. Provide exceptional service desk support, ensuring a positive and efficient experience.
Handle 1st line support inquiries, resolving issues related to O365, Cloud services, desktop support, Microsoft applications and any other business system.
Administer Active Directory, proficiently creating and managing user accounts and permissions.
Manage SharePoint and OneDrive, assisting with user access, permissions, and troubleshooting.
Troubleshoot any Microsoft application the business uses.
Possess expertise in setting up devices using Microsoft Autopilot and configuring laptops, tablets, and mobiles for new starters.
Disable user accounts and devices in a secure and efficient manner.
Maintain clear and detailed documentation of support interactions, resolutions, and system configurations.
You will have experience of working in a service desk environment with excellent customer service skills and be a confident communicator. You will have strong technical knowledge of Windows operating systems, M365 and service desk methodologies.
We offer an extensive wellbeing package that goes beyond the EAP. Your benefits will include Bupa private medical insurance and dental cover, income protection insurance, group life insurance and a health plan to help with day to day expenses such as eye care.... we will even pay for you to get a massage
That's why we start all our employees off with a generous 30 days' annual leave allowance (pro rata), plus bank holidays. And if you ever need some extra time off due to illness or parental leave, we've got enhanced leave plans in place to support you through that.

That's why we have benefits dedicated to your financial wellbeing. You will be able to join our employer contributory pension and in addition to income protection insurance, group life insurance we offer cashback and voucher schemes to help cover living cost such as electricals and personal spending.
Established in 2021, AllPoints Fibre has grown from regional roots in Jurassic Fibre, Giganet and Swish Fibre, to establish a national wholesale network.

We are on a missions to create a wholesale network that can serve millions of homes and businesses connect to a better digital future.
To help us achieve this mission we need a Service Desk Engineer to take us on this journey.
AllPoints Fibre value diversity and are committed to creating a diverse and inclusive environment for all employees. Help us create a secure, inclusive digital world where diversity fuels innovation;


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