Graduate Technical
4 weeks ago
You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams with technical tasks, including verification of data generated by machine-learning processes, using a variety of communication channels.
The role would suit a candidate with excellent communication skills, experience providing user support, and answering a wide range of queries relating to software applications.
Although the role is primarily focused on customer support you will have the opportunity to spend time and become involved in every aspect of our organisation, should you desire. We work predominantly in the rail sector across a broad range of cutting edge technology challenges – and an interest in rail would be advantageous.
Learn our application and service to provide technical support.
Operate our ticketing system for incident management, request fulfilment, and customer communications including phone enquiries.
Work to predefined procedures and respond to customers in line with company policy.
Verification of acquired and generated data.
Perform data quality processes as required.
Interact with effective asset management processes
Personal Qualities and Experience
Strong communication skills – written, on the phone and in person.
Keen interest in information technology.
Familiarity with or enthusiasm for rail.
Previous experience within a service desk, help desk, or technical support role.
Previous application support experience.
Familiarity with MS Office/Google GSuite productivity software (Docs, Sheets)
Life Assurance
Pension Scheme
Work-related training courses
Office-based role with flexible working
and the option of one day per-week working from home
Access to Bike to Work Scheme
Secure bike storage and shower facilities
Social Events
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