Planner Scheduler

2 weeks ago


Billericay Essex, United Kingdom Morgan Sindall Property Services Full time

Permanent - Full time, 40 hours per week.
We are looking to recruit a Customer Service Planner to join our team on our Basildon Contract based from our office in Barleylands, CM11.
Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.
Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
Social Housing and Repair and Maintenance background.
Proven experience in scheduling/planning Disrepairs, Voids or Complex works.
Competent in communicating with direct operatives, subcontractors and residents.
Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
Planning knowledge of what works can be sequenced or can be undertaken concurrently.
Good level of written English
Good computer skills
Good project management skills
Note, no hybrid working, must be able to work from main office located at Maida Vale
26 Days Holiday & Bank Hols
~ Enhanced Pension Plan
~ Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
~ Life Assurance & Accident Cover
~ Enhanced Maternity & Paternity Pay
~ Work Perks Discounts & Vouchers
~ Buy & Sell Holiday
~ Flexible Working & Flexible Bank Holidays
~ Cycle to Work
~ Learning & Development Opportunities
~ Extensive Wellbeing Support, including EAP
~ Eye Care Vouchers

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.


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