Contracts Manager, Senior Manager

3 weeks ago

Sully Vale of Glamorgan, United Kingdom Mrs Buckét Full time

Monthly Reward and Recognition scheme

Competitive colleague and customer referral scheme

Regular company events

You will need to demonstrate flexibility, excellent communication across all levels of the organisation, be able to challenge poor performance where needed to ensure we are delivering great customer experience. Reporting to a Divisional Manager, you will be responsible for leading a team who deliver a quality service and demonstrates our company values every day. A varied role, you will need excellent organisational and planning skills, as well as strong people management and be an inclusive leader.

Ensure that all company policies and standards in relation to legislative requirements are complied with and applied thoroughly and equitably across the area

• Ensure all colleagues receive the appropriate training for their role

• Work with team members to ensure all aspects of the their role are clear and identify any gaps in skills/training which impact on the ability to deliver quality customer service

• Ensure all audits are carried out diligently and on time in line with company policy

• Working with your Divisional Manager ensure that high quality team members are recruited, retained and developed utilising the Cleaning Academy

• Work with the Customer Service Co-ordinator to resolve customer queries and complaints, including root cause analysis.

• Provide quality feedback and coaching to develop to direct reports

• Build capability and succession of the team through building effective relationships and an inclusive culture.

• Drive all key performance indicators.

• Take ownership to make changes where required to improve own or team performance

Company Vision Is to strive to build life-long relationships with clients who value our premium quality service. Our Core Purpose is to change the perception of the cleaning industry

Monday to Friday with some weekend work expected.

* Shift patterns include - Early mornings/ Days / Evenings

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