Commercial Accounts Handler

1 month ago

Bromsgrove Worcestershire, United Kingdom NFP Europe Full time

We are recruiting for an Account Handler , to join our Commercial Insurance team , based in Bromsgrove . As a Commercial Account Handler here at NFP, you will take full responsibility for the Administration of client’s insurance requirements including general enquiries, renewals, mid-term adjustments, obtaining quotations and account procedures.

Provides an all-round brokering service to our clients, by dealing with new business requests, retaining existing clients, seeking cross selling opportunities and supporting clients with amendments to existing policies to meet customers’ demands and needs
Effectively offering a quality service to existing clients, covering all aspects of their insurance arrangements; Deal with telephone enquiries promptly, referring the query to the appropriate person when the enquiry falls outside your own knowledge and experience
Input new business, amendments and renewals onto the computer system maintaining accurate records
Exercise judgement when reviewing proposals, either new or renewals, referring to a senior colleague or insurer when appropriate
Ensuring that the correct wording is enclosed within all insurance certificates, including any other wording such as: exclusions, conditions, warranties in respect of self-issue policies
Liaise with Insurers, other colleagues and Claims Handlers when appropriate
Communication skills – able to communicate to people with various levels of knowledge face to face, over the telephone and in writing.
Planning, organisational and time management skills.
Computer literate and thorough understanding of Company software.
Report writing
FCA rules and guidelines relating to Commercial and/or Private Customers’
Salary: Competitive depending upon experience
Hours: 35 hours Monday – Friday
Bromsgrove - hybrid
Benefits: 25 days holiday + bank holidays, Pension Scheme, etc

If this sounds like something you are interested in please apply, or contact Paige Hughes or Lucy Reed for further information.

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