Help Desk
3 weeks ago
FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.
At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves.The Lead Engineer Technical Support role offers opportunities for professional growth within the organization, including advancement to higher technical support specialist levels or specialized roles such as Software, Electrical, Controls, or Infrastructure Subject Matter Expert (SME), and potential management positions. You will be responsible for overseeing incident management, resolving technical issues, and ensuring the highest level of client satisfaction. This role involves coordinating incident response teams, implementing incident management processes, and maintaining a support knowledge base.
Incident Management:
Analyze performance metrics and implement improvements to enhance service quality.
Conduct trend analyses and root cause analyses to prevent future incidents.
Acquisition & Deployment:
Prepare budget proposals and collaborate on procurement of service management software.
Research emerging products, services, and standards for help desk technology enhancement.
Operational Management:
Design and enforce request handling and escalation policies.
Coordinate transfer of incidents to problem management process.
Develop and disseminate help resources for end-users.
Conduct training sessions and mentor support staff.
Strong experience in Linux RHEL/OEL/CentOS administration
College diploma or university degree in a relevant field.
Alternatively, 5 years of equivalent work experience with IT Service Management (ITSM) and IT Infrastructure Library (ITIL) methodologies.
Strong knowledge of computer hardware and desktop/server operating systems.
Experience in application support and diagnostic utilities usage.
Demonstrated experience in managing technical support teams and developing service level agreements.
Excellent relationship and performance management skills.
Experience with Kubernetes or other application development orchestration and containerization tools.
Experience with public cloud Virtual machine, networking, storage and container solutions and support
Competitive starting salary of £39,000, commensurate with knowledge and experience. Pension: Health Insurance: Private Medical Insurance coverage provided.
Healthcare Cash Back Plan: Contributes to everyday healthcare costs such as dental, optical, prescriptions, and various physical and mental therapies.
Employee Assistance Program: 24/7 support program available to employees.
Holiday Leave: 25 days holiday per annum.
Additional working hours may be required for incident response.
Ability to sit for extended periods and occasional travel.
#
-
Help Desk Support
1 month ago
Milton Keynes, United Kingdom AEX Recruitment Ltd Full timeAEX Recruitment LTD is seeking Help Desk Support for our client in Milton Keynes providing telephone support to our customers in order to maintain their systems. You will support the technical teams where required and rectify any faults in a professional and timely manner. **Duties & Responsibilities**: - Main point of contact for remote service calls -...
-
English Teacher
2 weeks ago
Milton Keynes, Buckinghamshire, United Kingdom Supply Desk Full time €29,344 - €44,919Role: English Teacher Full Time / Part Time Supply Desk are on the lookout for a passionate and dedicated English Teacher to join our dynamic team of staff in the Milton Keynes Area. The school: The school helps students realise their full potential and take advantage of all opportunities which encourages self-belief, confidence, and ambitious goals. The...
-
English Teacher
2 weeks ago
Milton Keynes, Buckinghamshire, United Kingdom Supply Desk Full time €29,344 - €44,919Role: English Teacher Full Time / Part Time Supply Desk are on the lookout for a passionate and dedicated English Teacher to join our dynamic team of staff in the Milton Keynes Area. The school: The school helps students realise their full potential and take advantage of all opportunities which encourages self-belief, confidence, and ambitious goals. The...
-
Child Development Teacher
2 weeks ago
Milton Keynes, Buckinghamshire, United Kingdom Supply Desk Full time €29,344 - €44,919September 2024 start £As a Year 7 Transition Teacher, you will play a key role in easing the transition for students as they move from primary to secondary school. You will work closely with students, parents, and colleagues to create a nurturing and inclusive learning environment that supports academic and personal development. The school in the Milton...
-
Child Development Teacher
2 days ago
Milton Keynes, Buckinghamshire, United Kingdom Supply Desk Full time €29,344 - €44,919September 2024 start £As a Year 7 Transition Teacher, you will play a key role in easing the transition for students as they move from primary to secondary school. You will work closely with students, parents, and colleagues to create a nurturing and inclusive learning environment that supports academic and personal development. The school in the Milton...
-
Child Development Teacher
22 hours ago
Milton Keynes, Buckinghamshire, United Kingdom Supply Desk Full time €29,344 - €44,919September 2024 start £As a Year 7 Transition Teacher, you will play a key role in easing the transition for students as they move from primary to secondary school. You will work closely with students, parents, and colleagues to create a nurturing and inclusive learning environment that supports academic and personal development. The school in the Milton...
-
Child Development Teacher
2 weeks ago
Milton Keynes, Buckinghamshire, United Kingdom Supply Desk Full time €29,344 - €44,919September 2024 start £As a Year 7 Transition Teacher, you will play a key role in easing the transition for students as they move from primary to secondary school. You will work closely with students, parents, and colleagues to create a nurturing and inclusive learning environment that supports academic and personal development. The school in the Milton...
-
Design Technology Teacher
2 weeks ago
Milton Keynes, Buckinghamshire, United Kingdom Supply Desk Full time €29,344 - €44,919Design Technology Teacher Contract: Full Time/Part time We at Supply Desk are looking for a resourceful and driven Design Technology (Resistant Materials/Graphics) teacher in Milton Keynes This ‘Good’ Ofsted rated Secondary School are currently looking to recruit a Graphic Design Technology teacher to join their team who shares their same desire to...
-
Design Technology Teacher
2 weeks ago
Milton Keynes, Buckinghamshire, United Kingdom Supply Desk Full time €29,344 - €44,919Design Technology Teacher Contract: Full Time/Part time We at Supply Desk are looking for a resourceful and driven Design Technology (Resistant Materials/Graphics) teacher in Milton Keynes This ‘Good’ Ofsted rated Secondary School are currently looking to recruit a Graphic Design Technology teacher to join their team who shares their same desire to...
-
Hybrid Help Desk Administrator
1 week ago
Milton Keynes, Buckinghamshire, United Kingdom Previan Technologies, Inc. Full timeSenceive wireless remote condition monitoring technology is used in 35 countries in rail, construction and mining. Our precise, reliable and robust products are built to empower clients responsible for high-value and at-risk assets. Senceive users installed more than 30,000 sensors last year – helping them manage ground and structural movement, landslide...
-
Service Desk Analyst
3 weeks ago
Milton Keynes, Buckinghamshire, United Kingdom TEAM (Energy Auditing Agency Ltd.) Full timeAre you a recent graduate eager to kick-start your career in IT? Do you thrive in a dynamic, fast-paced environment? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you! We are seeking a motivated Graduate Service Desk Analyst to join our bustling team in Milton Keynes. As a Graduate Service Desk...
-
Service Desk Support Specialist
1 week ago
Milton Keynes, Buckinghamshire, United Kingdom Ingram Micro Inc. Full timeService Desk Support Specialist page is loaded Service Desk Support Specialist Apply remote type In Office locations Milton Keynes, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R-102705 It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Do you crave the creativity and...
-
IT Help Desk
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom ABL Recruitment Full timeThis is a lovely BILINGUAL FRENCH/ENGLISH customer care role in which you will use your fluent French to support restaurant & hotel clients. The job hybrid with 3 days in the office a week and you will be supporting restaurants across France with any help that they may need to set up training etc . This is NOT a call centre role and instead focuses on...
-
IT Help Desk
1 week ago
High Wycombe, Buckinghamshire, United Kingdom ABL Recruitment Full timeThis is a lovely BILINGUAL FRENCH/ENGLISH customer care role in which you will use your fluent French to support restaurant & hotel clients. The job hybrid with 3 days in the office a week and you will be supporting restaurants across France with any help that they may need to set up training etc . This is NOT a call centre role and instead focuses on...
-
Information Technology Help Desk
1 week ago
High Wycombe, Buckinghamshire, United Kingdom ABL Recruitment Full timeThis is a lovely BILINGUAL FRENCH/ENGLISH customer care role in which you will use your fluent French to support restaurant & hotel clients. The job hybrid with 3 days in the office a week and you will be supporting restaurants across France with any help that they may need to set up training etc . This is NOT a call centre role and instead focuses on...
-
Information Technology Help Desk
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom ABL Recruitment Full timeThis is a lovely BILINGUAL FRENCH/ENGLISH customer care role in which you will use your fluent French to support restaurant & hotel clients. The job hybrid with 3 days in the office a week and you will be supporting restaurants across France with any help that they may need to set up training etc . This is NOT a call centre role and instead focuses on...
-
Milton Keynes, Buckinghamshire, United Kingdom Cloud Decisions Full time €33,0002 nd Line Support Analyst- up to £33k Milton Keynes| Full time| Permanent One of Microsoft’s Gold Partner, a Cloud-first company who are recognised leaders in helping companies transform and innovate is hiring for a 2 nd Line Support Analyst role. With a wealth of knowledge and experience, they help to organise with the successful deployment of the...
-
Primary Teacher
1 week ago
Buckinghamshire, United Kingdom Supply Desk Full timePrimary Teacher Prestwood Start Date: September 2024Supply Desk are looking for a Primary Teacher around the area of Prestwood. We are looking to find someone who is passionate about teaching and is able to keep a classroom engaged. If you are looking for flexibility then supply work is the way to go!To be successful you must: Have previous experience...
-
Primary Teacher
1 day ago
Buckinghamshire, United Kingdom Supply Desk Full timePrimary Teacher Prestwood Start Date: September 2024Supply Desk are looking for a Primary Teacher around the area of Prestwood. We are looking to find someone who is passionate about teaching and is able to keep a classroom engaged. If you are looking for flexibility then supply work is the way to go!To be successful you must: Have previous experience...
-
Learning Support Assistant
2 weeks ago
Chesham, Buckinghamshire, United Kingdom Supply Desk Full timeLearning Support Assistant - SEN School TA/LSA - Full-Time/Part-Time - Chesham Start: ASAP Pay: £80 to £100 Daily Rate Supply Desk are working with a school based in Chesham who are looking for a SEN teaching assistant. Within the role of a Learning Support Assistant (LSA) or Teaching Assistant (TA) you will be supporting children or young adults in...
