3Rd Line Engineer

4 weeks ago

North East England, United Kingdom Henderson Scott Limited Full time

3rd Line Support Engineer - County Durham - £30-38K



The Role: 3rd Line Support Engineer for MSP
Join a continually to expanding UK based MSP with the ambition to be the very best in the UK. We are currently seeking a skilled 3rd Line Support Engineer with a solid experience in all aspects of tech support. The support engineer will be responsible for investigating a wide range of issues in the Education and SMB sectors. This is a hands-on tech role with opportunity to explore new technologies in both test and live environments.


Main Duties and Responsibilities:
  • Provide 3rd line support to end-users.
  • Escalate & work with third party suppliers and vendors to successfully resolve issues
  • Undertake audits and provide recommendations on customers' IT environment
  • Resolve technical issues & assist other members of the support team
  • Creation of technical design documentation and proposals

Knowledge, Skills and Experience Required:

  • Proven experience as a 3rd Line Support Engineer or similar role, (ideally MSP or educational sector).
  • Excellent design documentation skills
  • Client focussed
  • Confidence/willingness to make decisions; exhibit sound and accurate judgement.
  • Quality management - ability to look for ways to improve and promote quality
  • Strong troubleshooting ability
  • Windows 10, 11 & Mac OS
  • Networking: LAN, WAN, VPN, VLANs, Switches, Managed WIFI, Firewalls and Routers
  • Microsoft 365 and Azure with Mobile Device Management including Intune and JAMF
  • VoIP Phone Systems
  • Solid experience and understanding of installation, configuration and maintenance of Windows Server 2016 upwards, with Active Directory Services and Group Policies
  • Server 2016 onwards, Active Directory, SCCM, PowerShell, Backups, Hyper-V, VMWare and Failover Clustering

Desirable Skills/Knowledge

  • Knowledge of Aruba Central
  • Knowledge of Sophos Firewalls
  • Knowledge of the Autotask and Datto stack

What we will do for you:

  • Opportunity to develop and improve your skills within a growing company
  • Provide you with ongoing training and support in multiple technical specialisms
  • The chance to travel to various events and countries to aid professional development
  • Competitive salary with the chance to earn even more as we grow.

3rd Line Support Engineer - County Durham - £30-38K

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